This hotel was absolutely horrible! The few pictures they show online are not accurate. We walked in and our room was an ordinary room with stagnant, out of date overtones. The price is far too much for what you're actually getting here.
My real absolutely flooring issue with this place was after we went swimming in the outdoor pool that just so happened to be freezing, I decided to go sit in the indoor hot tub. My eyes had begun to water due to the over abundance of unnecessary chemicals in the hot tub. When I stood up to get out, my husband gasped and told me the entire backside of my swimsuit was now a see through mesh suit! In other words, I now was showing my backside to everyone at the pool. Horrified and mad that I now no longer have a suit for the remainder of my vacation, I went and complained to the front desk. Clearly between the water pressure and ALL of the chemicals ate through my expensive swim suit! I spoke to the woman at the desk, rather than apologetic she was rude and said it was my swim suit. What? are you kidding me? How ridiculous. We travel a lot and I have never had an issue like this. I purchase high end, quality swimsuits. Regardless, if this was my place of business, I would have done what I could have to rectify the situation rather than create an argument and upset the customer even more. The kicker is, after this woman upset me so much I asked for the manager. SHE TOLD ME SHE WAS THE OWNER. We checked out and found another hotel with kind, customer friendly practices. I would never ever recommend this place. They are so rude and should NOT be in the hotel industry. If you stay here, you better hope you don't have an issue their philosophy is "too bad, so sad".
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- Also Known As:
- Alakai Hotel Wisconsin Dells