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Reviewed May 3, 2014

Me and two friends went to the Dells for my bachelorette party over night trip. We booked at Black Hawk based on the excellent reviews and the fact that they had the option of three separate beds. I was not expecting too much since the exterior seems a bit dated when you first pull in, however I sure was surprised! When I checked in, we received a complimentary splash pass (we had been driving around the dells all afternoon looking for a place to purchase one) The gentleman who checked me in was very friendly. He called me by name and even recommended a taxi service when I mentioned we were in town to drink and didn't want to drive. He handed me my room key and I was off to my room. Upon walking into my room, I noticed how nicely done the updates to the room were. If I had any complaints about the room at all, it would be that it could use an extra mirror. (three girls prepping for a night out and only two mirrors was a challenge, but not a deal breaker, ha) The bathroom had excellent tile work that I noticed right away, plenty of clean towels as well! Me and the ladies decided we would check out the indoor pool across the driveway from our room, and we were very impressed. Another awesome shower, a sauna, hot tub spa, and a decent sized indoor pool were located in the building and also a 80's themed arcade with all working machines! Outside was a very clean safe looking play set that my three year old son would have loved! (had he been there) We went for a quick swim, and set back to our room to prep for our night on the town. Although we could have walked downtown (only a few blocks away) we called the taxi service recommended at check in and he arrived at the hotel within minutes. We would have walked if the weather was a bit better, but what do you expect in WI in April? The night out was great, but the night sleep I got on the bed was out of this world! The beds they have are nicer than any hotel/motel I have ever stayed at. We awoke in the morning with plenty of time for a quick swim. We returned to our room, got our stuff together and I went to check out, The gentleman behind the counter must have been the owner and same man from the day before, because when I walked in He called me by name and asked me how our night out was. Very Very Friendly! I was very pleased with my stay! This is by far the best budget motel I have ever stayed at, and I am looking forward to returning in the summer time!

Room tip: Dont forget a towel! They dont offer any in the pool areas!
Date of stay: April 2014
  • Trip type: Traveled with friends
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1  Thank Carissa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBlackHawk, General Manager at Black Hawk Motel & Suites, responded to this reviewResponded May 9, 2014

Hello Carissa, It sure sounds like your Bachelorette party was a huge success and Thank You for choosing the Black Hawk for your accommodation needs and we sincerely appreciate you taking the time to write us a detailed review on your stay with us! Our room with 3 full beds has been a very popular room choice for many years and we recently remodeled this room type with the tile work by our good friend...Chet "The Tile" Guy. He also of course did our shower and bathroom in our indoor pool area and has did all of our newly remodeled rooms. None of his tile jobs here at the Black Hawk are the same and he continues to amaze us, year after year. It's great to hear that the taxi service I recommended gave you quick service. If spring ever decides to get and stay here...walking at night will be much more comfortable. Thanks again and we look forward to hopefully accommodating you again with your son so he can check our playgrounds, protected with the best possible surface made....recycled rubber. Sincerely, Brad

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Reviewed April 30, 2014

Over all very happy. we only stayed 1 night, so other then check-in didn't need any services. room was very clean and as advertised online. only draw back is ice maker in our area wasn't working so had to go to other complex for ice.

Date of stay: April 2014
  • Trip type: Traveled as a couple
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1  Thank ricky s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBlackHawk, General Manager at Black Hawk Motel & Suites, responded to this reviewResponded May 2, 2014

Hello Ricky, We are delighted to hear that you had a "Happy Stay"! We believe in providing a clean room with a honest room description and no extra hidden fees, such as extra amenity, resort or booking fees. We sincerely apologize for one of our four ice machines being out of order. It was brought to our attention that we had a cracked water filter, a result of the unseasonably cold spring that we have had. We hope to see you again this summer, with guaranteed warmer weather. Thank you and have a great day! Sincerely, Brad

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Reviewed April 24, 2014

I have stayed at this motel 3 times. The price and location are great. The owners are friendly and can give you great advice on places to eat and see. How many motels have you stayed in where the owners actually care about your visit? Stay often and you'll never be disappointed! Remember when you traveled in the 60's and 70's and got to park outside the motel door....didn't have to lug your suitcases miles to your room!

Room tip: All the rooms have comfortable beds!
Date of stay: April 2014
  • Trip type: Traveled with family
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2  Thank rjojlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBlackHawk, General Manager at Black Hawk Motel & Suites, responded to this reviewResponded April 27, 2014

I take pride in reading your review because you crushed it with your statement that the owners actually care about your visit. This statement is 110% fact as I and my wife Tena and our entire staff truly to care about our guests and want them to have a pleasant, comfortable experience at a reasonable value. All of this with top notch customer service, as we believe in treating our guests the same way we would want to be treated. Thank you for taking the time to write us a review and more importantly for your continued patronage to the Black Hawk. We hope to see you again soon! Brad

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Reviewed April 22, 2014

I've been to the Dells many times in my life, passed by this motel every time and thought nothing of it.
This past "weekend" (we work in food service so we got a rare Sunday-Monday-Tuesday three day weekend for Easter) we decided to celebrate our Anniversary in the Dells. We don't have much money and most of the places were well over 100 a night. I finally caved and checked out the cheaper motels. To my surprise, the third one down was only $55 a night and had a 4.5 star rating. The ratings are no lie! This is a great little motel, well kept, clean, friendly. Most everything was in good repair (they were obviously doing season opening repairs at the time so 2 Ice machines were out of order), the arcade is filled with cool retro games, pinball, ms. pacman, TMNT, a couple claw games and a pool table. The pool was warm, the hot tub HOT, and they had a nice sauna. The rooms have private entrances, large minifridges, microwaves, cabinet/drawer space, DVD players and large TVs. The beds are comfortable and the showers get hot. It was a small room but we didn't need much space. We got quite a few coupons and free passes to Chula Vista so that just sweetened the deal. It's only 2 blocks from the stuff on Broadway and 2 miles from Chula Vista, straight shot down the highway. We will definitely be back! I'm glad we found this place and I hope others give them a chance.

CONS: No Breakfast on site. But they have grills so who needs breakfast when you have steak?

Date of stay: April 2014
  • Trip type: Traveled as a couple
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2  Thank Jon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBlackHawk, General Manager at Black Hawk Motel & Suites, responded to this reviewResponded April 27, 2014

Hello Jon, Thanks so much for finally caving in the giving the Black Hawk a chance. Love the title of your review as our 1960's road sign and front building has stirred potential guests away over the years. So happy to hear that your stay was an enjoyable one and you found our indoor pool to be warm and our hot tub hot. Sorry for two ice machines being out of order as this cold winter and spring does not want to end and two of our four ice machines were damaged due to the extreme unseasonably cold spring weather. Our game room has always been a huge hit for many years and we have thoughts about adding a breakfast option at some point in time. Thanks for your review and we hope to see you again soon! Kind regards,... Brad

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Reviewed April 22, 2014

i will totally recommend this place.staff is very friendly and respectful rooms are very clean.is a great place very close to downtown, restaurants,parks , gas stations, convenience stores and much more.

Date of stay: April 2014
  • Trip type: Traveled with family
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Thank Arturo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBlackHawk, General Manager at Black Hawk Motel & Suites, responded to this reviewResponded April 27, 2014

Arturo, Thank you for taking the time to write us a review and for choosing the Black Hawk for your accommodation needs while visiting Wisconsin Dells! We are happy to hear you found our rooms clean and our property ideally located, as well as our staff friendly and respectful. We believe in treating all our guests the same way that we would want to be treated. We hope to see you and your family again very soon! Sincerely, Brad

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