Last weekend I planned a snowboarding trip, well little did I know that there was a huge convention going on and it was valentines weekend. So almost everything in the dells was sold out. I called the Diamond hotel and after talking to a woman she transferred me to a male who said they have 15 rooms. He also said they are associated with Travel Lodge. He said that their hot tub and pool weren't working but if I wanted a room at travel lodge I could do that because their pool was in working order. GREAT! So I booked 3 rooms, with two queens in each. And after giving the guy my info reminded him that he never took my name, he said sorry he was distracted. The next day I go snowboarding with my group. My father went to get the rooms and guess what... They have no reservation for me. I call Diamond and they said oh yeah, you have a reservation. So Travel Lodge calls Diamond and they tell them I don't have one. By this point I'm getting angry, I call Diamond and say you just said I had one, now you tell Travel Lodge 30 seconds later I don't. I'm then told they're not associated with Travel Lodge, its the Comfort Inn. Same thing happens with them. I call Diamond and keeping calm remind them that I have a group of ten people that all drove far to enjoy the weekend. (I'm talking to a Hindu woman by this point with poor english) She just keeps repeating over and over that she has no record of my reservation. No matter what I said she repeated that like a broken record. Never again. I will tell everyone to stay FAR AWAY from that place.
- Official Description (provided by the hotel):
- Located in the Waterpark Capital of the World, the Diamond Hotel is directly across the street from the Mount Olympus Theme and Waterpark, tickets included Memorial Day through Labor Day. ... more less
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