went for a relaxing family overnight stay at the dells. Was not relaxing from the get go. We checked in to a room that the adjoining room door was kicked in. The door was off the hinges, the chain screws were ripped out of the wall. Highly unsafe for us to stay in room with our toddler. We were given a second room. This room the refrigerator had mold on the shelves and on the refrigerator walls. The pillowcase had nasty stains on it. Two bathroom towels had nasty stains all up and down the towels. when brought them to front desk the lady said they were clean but stained. If you know the towels are stained DO NOT put them out for guests. Would this lady wipe her face with a stained towel like that? The pool was supposed to be 81 degrees. It was about 65or 70. Our toddler was in there 10mins and he was chattering and his lips were turning blue. We took pictures of all the stains and mold.This was the worst hotel we have ever been to. Other guests came down to lobby while i was returning towels to say their rooms were not cleaned. one guest had empty pizza boxes all over. Rooms were given out and then given out to other guests. It was a very busy lobby with multiple guests coming down to complain. You could hear dogs barking. The sound quality is terrible. You could hear doors slamming all night long. When people walked down the hallway it sounded like a herd of elephants.
- Official Description (provided by the hotel):
- Located in the Waterpark Capital of the World, the Diamond Hotel is directly across the street from the Mount Olympus Theme and Waterpark, tickets included Memorial Day through Labor Day. ... more less
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