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“Extremely Unsatisfied with the rodeway inn”
Review of Diamond Hotel

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Diamond Hotel
Ranked #71 of 73 Hotels in Wisconsin Dells
illinois
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Extremely Unsatisfied with the rodeway inn”
Reviewed March 10, 2008

went for a relaxing family overnight stay at the dells. Was not relaxing from the get go. We checked in to a room that the adjoining room door was kicked in. The door was off the hinges, the chain screws were ripped out of the wall. Highly unsafe for us to stay in room with our toddler. We were given a second room. This room the refrigerator had mold on the shelves and on the refrigerator walls. The pillowcase had nasty stains on it. Two bathroom towels had nasty stains all up and down the towels. when brought them to front desk the lady said they were clean but stained. If you know the towels are stained DO NOT put them out for guests. Would this lady wipe her face with a stained towel like that? The pool was supposed to be 81 degrees. It was about 65or 70. Our toddler was in there 10mins and he was chattering and his lips were turning blue. We took pictures of all the stains and mold.This was the worst hotel we have ever been to. Other guests came down to lobby while i was returning towels to say their rooms were not cleaned. one guest had empty pizza boxes all over. Rooms were given out and then given out to other guests. It was a very busy lobby with multiple guests coming down to complain. You could hear dogs barking. The sound quality is terrible. You could hear doors slamming all night long. When people walked down the hallway it sounded like a herd of elephants.

  • Stayed March 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank welove2travel3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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126 reviews from our community

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Rating summary
  • Location
  • Rooms
  • Sleep Quality
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Altoona,WI
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 6, 2008

First we asked for a family suite on the phone and we got a whirpool suite, then we had to pay more for a family suite. The motel was dirty. Housekeeping did not seem to work much. We stayed 2 nights and they never came into our room. We had to take our own towels and trash down to the front desk to get clean towels and garbage bags. The game room was smokey, dusty and had trash on the floor. The hottub was cold and they said it was because they drained and cleaned it that day. Right, there was cigarette butts and ashes all around it. The pool was full of rude kids that belonged to the owners and their friends. The breakfast was a big joke. Stall mini doughnuts and bread. No juice. I do have to say their vending machines were good. I would not recommend this place unless it was just to crash for a few hours.

  • Stayed February 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank wolfet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Wisconsin Dells hotels

rochester
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 7, 2008

This place is a Joke... do not stay here. Upon arrival to this hotel we were like is this place serious. Hotel staff dressed terrible, wore same clothes all three days we were there (christmas t-shirt and windpants). Made us pay before we saw our room, had a sign at the front desk saying absolutly no refunds (we should have known why). Got to our room to find it nasty and dirty (we didn't even know if we should sit on the beds). Upon check out i decided to check my bank account balance got charged for an extra room, tried to fight it and the hotel manager yelled at me and called me an idiot, I was like are you serious, then i got home and noticed another $155.30 charge to my credit card. Still have yet to refund my money. THis place is honestly the worst ever. I didn't know that cheap meant no servcie, standards or cleanliness.

  • Stayed December 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank williamsjoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 3, 2008

Made reservations on a Wed. had familiy emergency and called on Thurs to cancell for sat. visit. Was then told had to give 1 weeks notice to cancell. Explained that I only made reservations the day before therefore did not have a week and was not told this when made reservation. Was stiil charged for the room even though filled a complaint through cheap hotels.com their listing company and with credit card company. Manager and owner was very rude and insulting!!! Would not recommend this to my enemies. (note date stated for stay was just to make a required field work as we did not stay there!)

  • Liked — nothing
  • Disliked — the management
  • Stayed September 2007, traveled with family
    • Value
Helpful?
2 Thank BobBarker12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 24, 2007

hi dear...i just need to tell you about the service of the rodewayinn hotel in wisconsin it was so terrible i was there with my wife and be honest it was absolutely up side down and i repeat that it was up side down and i mean by that the hotel wasnt clean was so dirty whyyyy?? we are paying money to stay and have fun in clean place and it wasnt looks like as they shown in the pictures specialy in this website [--] 1630 wis.dells pkwy/hwy 12 wisconsin dells,wi 53965 just to make sure and tell you that the hotel iam talking about it ....... the peaple who was there in this hotel was peaple who take cear of this hotel and was there only one family thats all what we see there and they were living there so i feel sorry about them because if those peaple stay there be honest they will lose thier business very soon and i mean that and they will shut down the hotel just because of peaple complain and we saw couple peaple they already complain...and i will say what i saw there and if you dont beleive me just go there and tell me what did you see there and send me email please.(1)the hotel was sooooooooooo dirty,, the bed was so dirty ,,the bath was very dirty and it wasnt clean specialy the toilet was so disgusting ..and (2) the pool was so dirty and the jacuzzi wasnt prepaer to ues it ...and (3) about the breakfast we didnt see any breakfast include it...thats all about and i guess these are very importent things for visitors and be side that all they didnt even clean the room the time we were there ...is this is what we paying for,and is this is what customer deserve that ..the only thing can change this nice hotel the service of management..thank you very much

  • Liked — nothing at all
  • Disliked — nothing
  • Stayed November 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
1 Thank atoraya1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee WI area
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed August 15, 2007

We arrived at the Rodeway Inn on a Friday night with our printed confirmation from the website in hand. They had no record of our reservation, although the Choice Hotels reservation line was able to confirm. They did not have our room type available, and only had two rooms left. The confirmation did say they'd hold the room until 7AM the next day, but they hotel never got the information. We should have left at that point, even knowing that there probably weren't any rooms available at other hotels.

The hotel is old and not well maintained:
- The hallway carpets were black with grime;
- Several light fixtures in the hallway were out or broken;
- One main door to the outside did not fully lock;
- The towel bar in the room had fallen from the wall;
- The room furniture was quite beat up;
- There were two electrical outlets in the whole room, with power strips and extension cords running to things;
- The satellite TV worked intermittantly.

We don't know if the room was cleaned during our stay, other than making the beds. Towels were not replaced, and it took 15 minutes standing at the front desk to get new towels. The office was not staffed (at 10:30PM) and they did not respond to the buzzer.

We decided not to tempt fate with their breakfast...

We also were not charged the correct price for this room. We'll be working directly with Choice Hotels to get this corrected. The room we had wasn't worth what we paid for it - if you're quoted more than $30 per night, you're getting shafted.

This place was quite possibly the worst hotel I have been to, and should be considered an embarrassment to the Choice Hotel chain. Go somewhere else if you're in the Dells. Even if it means renting a camp site and buying a tent at Wal-Mart - it will be better than staying here.

  • Liked — The location
  • Disliked — Everything else about it.
  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Gemini0665
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McHenry, Illinois
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 24, 2007

Stayed at the Rodeway Hotel in the Wisconsin Dells. The room and the hotel itself was filthy dirty. Bathroom was horrible and the indoor pool area and arcade was the dirtiest that I have ever seen. We left the indoor pool area and did not even use it, because it was just absolutely gross. The staff at the front desk was rude and would not refund our money when we requested that we wanted to cancel our reservation for the night after seeing the room. We found BUGS between the bedsheets and the beds were queen size, but it appeared that they used double-sized sheets because they did not fit properly and were coming off the bed. The outdoor slides were not working, no water running down them to keep the slick and chair were broke all along the poolside. Had trouble finding even two that you could use. Man at the front desk charged us the wrong the amount and then told us that we had to pay cash for the remaining balance because we couldn't retrieve our credit card transaction. He then proceeded to give us change from out of his pocket! It appears that he "pocketed" the supposed miss charge. It really gave our whole stay in the Dells a bad experience.

  • Liked — Location to attractions
  • Disliked — dirty facilities and rude staff
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank RxTech45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Diamond Hotel

Property: Diamond Hotel
Address: 1630 Wisconsin Dells Pkwy, Wisconsin Dells, WI 53965-8447
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #71 of 73 Hotels in Wisconsin Dells
Hotel Class:2 star — Diamond Hotel 2*
Number of rooms: 67
Official Description (provided by the hotel):
Located in the Waterpark Capital of the World, the Diamond Hotel is directly across the street from the Mount Olympus Theme and Waterpark, tickets included Memorial Day through Labor Day. ... more   less 
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