This hotel is the most horrible hotel I have ever stayed in. I have stayed in even cheaper hotels and not had any problems at all. There was no soap in the dispenser by the sink. The towels had yellow or black stains all over them. Dried blood stains on the box spring. No fitted sheets. Hair on the bathroom floor, bathtub, and sink. No daily room service. The only people working there overnight do not speak English.
Besides all of the issues with the room and property itself, we had a basketball team (teenagers) rooming right next to us who ran up and down the halls and yelled all night long both nights we were there - apparently there were no adults there to supervise them (I thought you had to be an adult to book a hotel room?). My husband had to confront them in the middle of the night himself since no one at the front desk would have understood him; he was then threatened by these rude kids. The walls were paper thin, so you could hear everything in the hallway and the room next door. Everytime someone came into the hallway, the door would slam shut, and make a loud noise that woke us up all through the night. A car alarm went off in the middle of the night for about an hour (again, no one to tell - they also don't ask for your vehicle information, so they wouldn't have known whose car it was anyway).
On top of everything, at 4:30 am, somoene pulled the fire alarm, so we all had to leave our rooms and go outside - mind you we had our not even 2 year old daughter with us. We had enough at this point and went home. When my husband called later that day to speak with a manager, she of course wasn't there. The lady on the phone never apologized for anything after my husband explained the terrible experience and basically said it wasn't their fault and they gave us the best room available.
- Official Description (provided by the hotel):
- Located in the Waterpark Capital of the World, the Diamond Hotel is directly across the street from the Mount Olympus Theme and Waterpark, tickets included Memorial Day through Labor Day. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire and TripOnline SA so you can book your Diamond Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.