After seeing mixed reviews we decided to stay here based on the price, the online price was not honored at front desk so I had to pay a little more which was fine with me at first because I figured I was paying for the location and not quality of the motel itself. . The room itself is decent and large enough. We had some issues with the whirlpool, and also complained several times about not having a remote control for the TV. We were told by the front desk that someone " a handy man" would come to our room with a remote control, this never happened ! We never received the remote, probably because the guy at the front desk was too busy talking about his girlfriend who's a housekeeper there, instead of taking care of the customers requests. The least he could have done was put us in a different room that had all the amenities including a remote, which I'm sure was available because the motel seemed almost completely empty, it was a sunday and there were only 3 cars in the whole lot. He was not helpful, and seemed like he did not want to be bothered with us. Also even though we were initially given $99/ night rate and with taxes $109, I signed a receipt for $109. Then when I see the charge on my credit card as $122, I called the office to request an adjustment or some kind of refund, of course they refused and said I was wrong and that the room rate was $109/night and $122 with taxes, when I asked the woman on the phone what is there tax rate by percentage she didn't even know what it was, she had to look it up by doing math with a calculator.
The indoor pool does not look clean.
We did receive wrist bands to use the Chula Vista resort waterpark, but we were not impressed by Chula Vista at all, in fact I would say the experience there was pretty "ghetto".
My partner and I were very pretty disappointed and we do not plan to stay here again and I do not recommend this place at all.
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- Also Known As:
- Riviera Wisconsin Dells
- Riviera Suites Wisconsin Dells