Our experience with this hotel was our worst experience ever. First of all, I found the hotel online under the name FairBridge Inn Express, not Loyalty Inn, so I was not able to locate these reviews before I booked the room. When we attempted to check in, I saw that the sign also included "Loyalty Inn", which is how I have now been able to locate these reviews. Had I read what I am reading now, I would have never attempted to stay there. Perhaps FairBridge should be added to your hotel description???
The room was described as a 1 king, 2 queen bungalow suite that slept 7 for a mere $99. We were all excited to see our room based on the beautiful, luxurious photos online. NOT!! First of all, it was a motel, not a hotel. I steer away from motels because I just feel safer without direct access to my room from the outdoors. This place was called an Inn, and different things in the description, such as an indoor pool, alluded to the impression of it being a hotel. WRONG!! I was worried before we even went to the desk. Apparently the motel was taken over and given a new name - but the old name (Riviera Suites) still appeared in three places on the outside of the building. I figured it couldn't be a good sign if they didn't even care enough to paint over the old name of the motel!! We checked in and the woman at the desk handed me KEYS!! Really??!! Another sign that things were probably not very up-to-date. We hesitantly open the door to find a room that looked NOTHING like the online pictures!! The ONLY thing that was the same was the design on the bedspread!! There was a jacuzzi and fireplace, as promised, but they were totally out of place with the rest of the room. Everything was wobbly and worn down. The curtains were missing many hooks and did not completely cover the windows. The bedspreads and carpet appeared to be dirty. Although the suite slept seven people, the small table in the room accomodated only two chairs. The kitchen it advertised was actually only an ultra-small kitchenette - if you could even call it that. The "closet", which was nothing more than a small rack on the wall of the bedroom, wasn't even deep enough to hold clothes without slanting them sideways. The sofa and chairs that appeared in the online photos were nowhere to be found. The clincher, though, was the security latch on the entrance door. The screws that held the latch to the door were loose, and when I took a closer look, I saw that they couldn't be screwed in flush because the door jamb had been busted and never properly repaired - probably a sign of a previous break in, I'm thinking. That little ditty sealed the deal. I called around and found another HOtel to stay in for the same price - only this hotel was clean, safe, and included an indoor water park!! I wish I had taken pictures to share the inadequate conditions, but we were so anxious to get out of there that it didn't even cross my mind until after we had left.
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- Also Known As:
- Riviera Wisconsin Dells
- Riviera Suites Wisconsin Dells