We just arrived home from a family ski trip at Christmas mountain. we had a group of 15 people with us on the day of the winter festival. we arrived at noon and there was no parking available as they had closed a bunch of the parking lots for the festival rather than utilize the open areas across the road. for the first hour they only had one chair lift running which allows you to go on 5 trails. they then opened the second lift. 7 of us including my 85 yr old grandfather and 2 7 year olds got on the second lift to ski the other runs, first time up the brakes gave out and we started going backwards on the lift. luckily the back up brakes kicked in and stopped the lift. half of our group was now stranded on the lift for over and hour waiting to be evacuated. it was an absolute nightmare. they couldn't tell me how my son was as he was riding up on a different chair a few behind me. once we finally were evacuated they gave us a free hot chocolate WOW THANKS!!!!!!!!!! our day was ruined we lost over an hour of skiing just stranded and I can tell you I certainly wasn't getting back on their lifts after that. needless to say we will never ever go back nor recommend them. and on top of It the attitude of some of their younger employees towards the guests that were stuck on the lift was horrible. to say the least they could have refunded us our lift ticket prices.
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