The front desk staff was always very helpful, whether it was when I called to make my reservation, confirm it or upon check -in and check-out. The hotel is definately showing its age. The hallways are in need of a face-lift. The doorway we entered had a very badly cracked entry door, I would have been worried if we had small children that would be pushing on that glass. Our room contained a fridge and microwave, which are always nice, but plug your fridge in as soon as you get there if you are going to use it. The sheets and towels were clean and plentiful. The bathroom was in need of new flooring and caulking. We stayed for two nights in a room with 2 Queen beds, and when we checked in I noticed a crayon and a Cheeto on the floow along one of the beds (see picture), it was not removed when our room was cleaned. We also had a second room which contained 3 queen beds, 2 bathrooms and a couch which for the price was a very good deal. It also was fairly clean, but just needs some updates. The outdoor pool area looked very run down, the indoor seemed in a little better shape, with a couple of fun looking areas for small children. Needs some TLC, but again the staff was great.
- Official Description (provided by the hotel):
- 100% smoke-free hotel that offers queen, king, family & whirlpool accommodations. 10,000 sq. ft. indoor pool area with a tropical themed kiddie pool playstation. Outdoor pool opened Memorial Day - Labor Day. Free Wi-Fi & 24-hour casino shuttle. ... more less
- Also Known As:
- New Concord Hotel Wisconsin Dells
- New Concord Wisconsin Dells