We were very disappointed with our stay here. We had to switch rooms three times in one night! For the first room, the keys didn't work - in the room they switched us to, the air conditioner didn't work. When they switched us to the third room, the refrigerator didn't work unless the microwave was unplugged. We never got maid service in the three days we were checked in - when we called the front desk for extra towels, we were told we could have some if we brought our dirty towels to the front desk. Really? There is no night manager on duty, only a security guard. The hotel seems generally understaffed, and the staff they have is very reluctant to accommodate hotel guests.
- Official Description (provided by the hotel):
- 100% smoke-free hotel that offers queen, king, family & whirlpool accommodations. 10,000 sq. ft. indoor pool area with a tropical themed kiddie pool playstation. Outdoor pool opened Memorial Day - Labor Day. Free Wi-Fi & 24-hour casino shuttle. ... more less
- Also Known As:
- New Concord Hotel Wisconsin Dells
- New Concord Wisconsin Dells