I've never been treated so rudely in my life! We had a so-called whirlpool room, but the whirlpool was not working. After calling for service, it still didn't work. Even the man who came to check on it admitted it wasn't working fully. He never mentioned any options. i.e. changing rooms, or calling if it still wasn't working well once he left. Furthermore, no one called us to check how it was working. When we checked out the next morning I informed the woman at the front desk about what had happened. She rudely told me there was nothing they were going to do because it was after the fact! I tried explaining that we DID tell them as it happened, but all she said was that we should have called again again someone would have come to look at it, or maybe we could have changed rooms. I told her it was way too late to have been messing with people in and out fixing it, and changing rooms. She made no effort to apologize or compensate us at all...not even any kind of coupon to entice us to return! We were completely dismissed. After realizing I wasn't happy with her attitude and response, BECKY informed me she wasn't going to continue repeating herself. I tried to contact the hotel manager but she has yet to return my call. They can be sure I won't let this rest! STAY AWAY...there are better places to stay in the Dells!
- Official Description (provided by the hotel):
- The Wintergreen Resort is perfect for your next meeting, group function, or family vacation. Relax and enjoy our indoor pool, jacuzzi, sauna, and children's water facilities. Our convenient onsite restaurant and lounge are sure to please any appetite. If searching for a romantic getaway, our whirlpool rooms will accommodate every couple with room service and special packages. Centrally located just off I90 makes it a perfect location for all to visit. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Booking.com and Travelocity so you can book your Wintergreen Resort & Conference Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Wintergreen Resort And Conference Center
- Wintergreen Wisconsin Dells
- Wintergreen Resort Wisconsin Dells