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“STAY AWAY!” 1 of 5 bubbles
Review of Wintergreen Resort & Conference Center

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Wintergreen Resort & Conference Center
Ranked #17 of 72 Hotels in Wisconsin Dells
Certificate of Excellence
A TripAdvisor Member
1 of 5 bubbles Reviewed September 30, 2005

I've never been treated so rudely in my life! We had a so-called whirlpool room, but the whirlpool was not working. After calling for service, it still didn't work. Even the man who came to check on it admitted it wasn't working fully. He never mentioned any options. i.e. changing rooms, or calling if it still wasn't working well once he left. Furthermore, no one called us to check how it was working. When we checked out the next morning I informed the woman at the front desk about what had happened. She rudely told me there was nothing they were going to do because it was after the fact! I tried explaining that we DID tell them as it happened, but all she said was that we should have called again again someone would have come to look at it, or maybe we could have changed rooms. I told her it was way too late to have been messing with people in and out fixing it, and changing rooms. She made no effort to apologize or compensate us at all...not even any kind of coupon to entice us to return! We were completely dismissed. After realizing I wasn't happy with her attitude and response, BECKY informed me she wasn't going to continue repeating herself. I tried to contact the hotel manager but she has yet to return my call. They can be sure I won't let this rest! STAY AWAY...there are better places to stay in the Dells!

  • Stayed September 2005
    • 1 of 5 bubbles
    • 1 of 5 bubbles
    • 3 of 5 bubbles
    • 1 of 5 bubbles
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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628 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • English first
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English first
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 12, 2005

I once again visited "The Wintergreen" this past weekend, this time to attend my cousin's wedding. What is up with all the terrible reviews of this place? I understand that everyone is more tempted to write about a bad experience they may of had versus take the time to write about a good one, but folks, please give this place a break. If you only believe the bad things you hear, you may miss out on an oppurtunity to meet some wonderful people that make this resort a place you keep wanting to return to. They make me feel like family. Oh, and by the way, the food & service at the wedding were superb!! The twice baked potatoes are DELICIOUS!
I look forward to my next stay. I hope you will give it a try too!

  • Stayed September 2005
    • 5 of 5 bubbles
    • 5 of 5 bubbles
    • 5 of 5 bubbles
    • 5 of 5 bubbles
1 Thank sallyz414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago, il
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed July 18, 2005

We really liked our room, but didn't like walking through the banquet area after the party the night before. Beer bottles, cigarette butts, on the floor. Also, all of us were scratched up beyond belief from the stupid bottom of the kid's waterpark. If you go down the slide, and end up off of the blue mat, you will be scraped up. My son left there with scrapes on both elbows and knees, thigh, and his face. Ugh.

Stayed January 2005
3 Thank campergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wintergreen Resort & Conference Center

Property: Wintergreen Resort & Conference Center
Address: 100 Gasser Road, Wisconsin Dells, WI 53965
Phone Number:
Location: United States > Wisconsin > Wisconsin Dells
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Wisconsin Dells
#27 Family Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Wintergreen Resort & Conference Center 2.5*
Number of rooms: 111
Official Description (provided by the hotel):
The Wintergreen Resort is perfect for your next meeting, group function, or family vacation. Relax and enjoy our indoor pool, jacuzzi, sauna, and children's water facilities. Our convenient onsite restaurant and lounge are sure to please any appetite.  If  searching for a romantic getaway, our whirlpool rooms will accommodate every couple with room service and special packages. Centrally located just off I90 makes it a perfect location for all to visit. ... more   less 
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Also Known As:
Wintergreen Resort And Conference Center
Wintergreen Wisconsin Dells
Wintergreen Resort Wisconsin Dells

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