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Wintergreen Resort & Conference Center
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Reviews (699)
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All reviewspolar bearoutlet mallhospitality roomfamily reunionfront desk staffthe outdoor pool arearooms were very cleanbasketball hoopwonderful staywhirlpool suiteking bedsmall childrendells attractionsyoung kidsnoah's arkupon checkhot tub
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Reviewed August 25, 2014

Great place, location, and staff. Had a great stay. Rooms Updated, clean, and spacious. Great pools indoor and out for younger children, and for older free passes to Noah's Ark. Will return for sure. Staff was very friendly across the board. Location is perfect. Knuckleheads indoor amusement Park and Tanger Outlet Stores across the road. Every type of restaurant imaginable walking distance, but stay at the Wintergreen for your breakfast---excellent. I have older and younger kids, 2 with autism so the size of this place is perfect. Not huge but very relaxing to watch younger and those that need extra attention and comfortable for them too. For the older ones, free Noah's Ark passes for your entire group for the entire stay. Rooms were cleaned very well and timely each day of our stay. And oh yes, Very reasonable price. We found our new place after 8 years prior of being Carousel Inn customers which we of course were sad to see become what it has now. Thanks to all there for a great weekend.

  • Stayed: August 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Bob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2014

While this hotel does have some dated aspects to it, upon arrival we were greeted by a friendly hotel staff. Our room was well appointed and clean and while next to the elevator it was pretty quit. As for the ONE NIGHT STAND COMMENT, this is where the hotel started to lack. Our first night in the room was good but it seems that its lacking in the arena of house keeping. Although I tipped every day, housekeeping never once changed our sheets on the bed and to top it off they left our old towels piled up under the sink. Seeing this after day one I mentioned it and the next day same thing.

As for staffing, one would think a hotel this size would have more than one person working the front desk. Not the case here as they were greatly understaffed.

The hotel is just OK and needs to spend a little more time and attention to details. Leaving dirty towels in room is totally unacceptable and ignoring the request is just bad, thus the big hit on the review. If not for that this hotel is a 4

  • Stayed: August 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank jroorda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2014

My young sons and I stayed at this hotel for one night and there were both positive and negative things I would like to share. The positive- our boys loved the indoor and outdoor pool. It is unique and fun, especially for kids under 8. The slide was smaller than I had thought, but it was not overwhelming for the boys, like some other hotel pools, which was nice. The staff was very friendly. The down sides: our room on the third floor was very outdated...dim and what looked like old brown bedspreads. The hotel looked clean, no visible dirt, but again, old and like it needed a deep clean. Some wallpaper was coming apart at the seams in the hallway and our room door had dents in it, which was unsettling. The hotel offered free Noah's Ark tickets, which was a big reason I decided to stay there, but many of the hotels around that area give away free Noah's Ark tickets. The pools both needed work- paint worn off, some rust spots. The water did seem clean, however. One warning to parents with toddlers- beware of the SUPER hot whirlpool next to the indoor slide. There were no warning signs of the heat, and I could imagine a small child jumping in and scalding themselves. Also, they have handicap equipment by both pools, which is wonderful, however, it would be very easy for a child to crack their head on the equipment, especially in the indoor pool, as the equipment is located right next to a tunnel the kids run through. The pools were empty so the kids loved playing without a crowd. Overall, this was an average hotel. Nice staff, but too many areas that needed upgrades for me to recommend.

Room Tip: Some reviewers said they had renovated rooms. Our room on the third floor was not.
  • Stayed: August 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank harpersm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2014

We have been going to the dells every year for the past 36 yrs. and I never found a hotel that had it all. The room was very nice, clean, the money we saved with all the discounts they gave us saved us alot. the atmosphere of the indoor outdoor pools were great. We were right across from many fun places, and close to others. the outdoor patio was very nice. It rained our second day, and Noah's Ark closed, but even though we were checked out, they let us spend that day in their pools. The grandkids had their BEST time ever, and we will only be staying here everytime we come back to the Dells.

Room Tip: any rooms are great
  • Stayed: August 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank dennis l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2014

My family and I picked this hotel because of the free Noah's Ark tickets. We had a nice stay. Our room was on the 1st floor and it appeared to have been remodeled. My kids enjoyed the outdoor pool. The large slide is only open during certain times so be sure to check at the front desk. A nice bonus was all the coupons they give you for local attractions.

Stayed: August 2014, traveled with family
Thank IllinoisApril
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this reviewResponded August 20, 2014

Illinois April,

Thanks so much for the review! We are so pleased that you enjoyed your stay and that your room was pleasant and comfortable. We hope that you had an unforgettable time at Noah's Ark and here in our waterparks. Our ourdoor slide is open daily (weather permitting) 2-6pm. And we love to pass on all our good deals and discounts to our guests to help them get the most for their money! Thanks again for taking the time to tell everyone about your stay and we hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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