The hotel is old, moldy, and have a terrible smell. The morning staffs were rude and impolite (didn't even smile to welcome you) but the night shifters (except the night manager) were very respectful and friendly. The night manager should be fired for her incompetence in handling even a petty public relations issue. I had a small concern and was very professional and calm when I told her about the issue but she raised her voice as if I don't have the right to complain. She just did the talking endlessly and never listened to what I have to say. She should enroll in customer service class to learn how to settle differences with clients in a very nice acceptable way (win-win situation for both parties).
Setting my personal issue aside, this hotel is good if this is the last hotel available in Wisconsin dells. The indoor and outdoor pools pale in comparison to Great Wolfe. If you consider their rate at $114 for a night and $159 for the same room at Great Wolfe and compare the quality of each hotel's service and amenities, the $45 difference is worth at Great Wolfe. Not putting into consideration the kind of treatment you get from Wintergreen were they treat you like a trash (maybe because the hotel is so cheap that they can't afford to train or hire people with good public relation skills).
With my bad experience with this hotel, I definitely will not comeback nor recommend it to my friends. I can stand the physical condition of the hotel AND the limitation of their facilities, but I can't stand the way they treat their guests. GUESTS HERE ARE TREATED LIKE PESTS- THEY DON'T GIVE A DAMN.
- Official Description (provided by the hotel):
- The Wintergreen Resort is perfect for your next meeting, group function, or family vacation. Relax and enjoy our indoor pool, jacuzzi, sauna, and children's water facilities. Our convenient onsite restaurant and lounge are sure to please any appetite. If searching for a romantic getaway, our whirlpool rooms will accommodate every couple with room service and special packages. Centrally located just off I90 makes it a perfect location for all to visit. ... more less
- Reservation Options:
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- Also Known As:
- Wintergreen Resort And Conference Center
- Wintergreen Wisconsin Dells
- Wintergreen Resort Wisconsin Dells