After talking to a few hotels I selected Meadowbrook because of the separate cabins and what appeared to be decent price. After speaking to 2 people who both listed the same price for the cabin I had selected I received a phone call to tell me that they were incorrect and the room was actually more. Since it was a last minute trip and we were to leave, I agreed, but was not satisfied. If I had looked back farther on tripadvisor I would have seen that this is a common complaint regarding this hotel so I just want to warn others. I was originally told $129 per night and ended up spending $172 per night including taxes (way more than I had planned on spending). There is a sign in each room that lists the "maximum price," so it is apparant that they up the price whenever possible. Also, be aware that you MUST pay your entire bill upon check-in, not check-out as in almost every hotel in the US and if you have a problem or complaint there will be nobody to help you if you arrive after 5pm as we did. We had to wait until the next day to speak to a "supervisor" whose response was that, "many people get quotes from multiple hotels and forget which one they talked to. They put things on tripadvisor even if they are not true. You can put whatever you want on there." She was not concerned with customer satisfaction as I had already paid my bill. After a phone call from the "supervisor" to the general manager, I was given 2 passes to an attraction (Pirates Cove), which was nice, but did not make up for my disappointment in the resort or the amount of money I had given them. On another note, the television did not function in our room upon arrival and the woman working that night moved us next door and I was happy with their correction of that situation. The resort is near downtown shopping but I would not reccommend walking. I was hoping to stay on the lake or river, which Meadowbrook is not. They need to update their website with prices and reservation capabilities to avoid this problem in the future. I would not give them my money again.
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- Also Known As:
- Meadowbrook Hotel Wisconsin Dells
- Meadowbrook Wisconsin Dells