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“My back hurts”

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Grand Marquis Waterpark Hotel & Suites
Ranked #14 of 73 Hotels in Wisconsin Dells
A TripAdvisor Member
“My back hurts”
Reviewed March 16, 2006

I was booked into this hotel while attending a coference. I had a Jr. Suite with whirlpool tub. The room was nice enough but could have cleaner. There were some stains on the sheets. The real problem was the bed. The mattress was very hard, it was like sleeping on a carpeted floor. After sleeping on this Sunday night I complained to the front desk and asked if they might have a different room with a better mattress. The woman at the front desk was no help, rather than try and provide customer service she responded that "it's a hotel mattress and they are supposed to be firm". She did not offer any alternatives to the problem and would not authorize a refund for Monday night she said "you booked the room for 2 nights so you have to pay for that". My mattress at home is a firm one but not a rock like the hotels so I am used to something a little harder. As far as this being a hotel mattress, well I have been in many hotels and they are not all firm and rarely do I run into one this hard. With my back complaining and a poor nights sleep I decided to find a different motel because a poor nights sleep is not an option for me. So due to the lack of service and the crappy mattress this place gets a 2.

  • Stayed March 2006, traveled on business
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Additional Information about Grand Marquis Waterpark Hotel & Suites

Property: Grand Marquis Waterpark Hotel & Suites
Address: 840 Wisconsin Dells Pkwy, Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Grand Marquis Waterpark Hotel & Suites 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
"NOAH'S ARK WATERPARK TICKETS"."FREE"Indoor Amenities◾Blue Dolphin Lagoon Waterpark Complete with 4 Slides (Kids Size)◾2 Half Tube Sea Shell Slides◾Water Spouting Sea Life with Coral Reef Jets◾Activities Galore in the Shallow Waterpark Wading Pool◾Whirlpool◾Large L-shaped Indoor Pool (3-5 Feet Deep)◾Triple Chute Dolphin Slide◾Toddler Pool◾Twin Whirlpools◾Sauna◾Game RoomOutdoor Amenities◾Large Outdoor Pool (3-5 Feet Deep)◾Triple Slide◾Purple Dinosaur Slide◾Water Basketball◾Grand Waterfall◾Picnic Tables & Grills ... more   less 
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Also Known As:
Grand Marquis Resort Hotel And Suites
Grand Marquis Hotel Wisconsin Dells
Grand Marquis Wisconsin Dells

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