We have stayed here may times in the past and it always has been a great stay. This time we stayed 4/21-4/26/2014. We all had a great time and the new attractions at the indoor amusement park we all enjoyed. The added indoor/outdoor bar and hot tubs were also awesome. It is nice they keeping changing attractions and improving. We stayed all week and never got bored and had a blast!
The only complaint is We were allowed to check in early upon arrival. The first room we received I could tell when I walked in was not right. Bed spreads were wrinkled. Upon further inspection, TV looked like someone blew there nose on the screen, pringles chips, were covering the windowsill and floor. Under one bed was a pringles can and lid. Ceiling had what looked to be a dried bloody booger on it. I rolled back the bedsheets to find the sheets stained and soiled. I called front desk. After about reasonable 15 minute wait due to size of hotel a bell hop came up. He apologized greatly, handle himself well, and escorted us to a different room. This room was much better however the chairs were very beat up missing large chunks of wood. There was also a used kleenex under one of the beds. But all in all much better and had a patio and fireplace which other room did not. The room cleaning was fine the rest of stay but kleenex remained the entire stay. I was also kind of dissapointed no-one offered us anything for the original mistake. It was unsettling to see the first room and they could have offered something especially for how much money we spend there and the length of this last stay.
Lastly I thought i would mention too that everyone from housekeeping, to attraction attendants, were all Asian with very broken English. They were all doing a good job but it can be a bit of an issue if your kids don't understand there instructions for some of the instructions. I am used to dealing with this so had to translate for the most part. It didn't really bother us, but if you are not used to this I could see where it may be irritating or a concern. If your kids or you get hurt and the attraction attendant doesn't know how to communicate with you what happens then?
- Also Known As:
- Kalahari Waterpark Hotel Wisconsin Dells
- Kalahari Resort Wisconsin Dells
- Kalahari Hotel Wi Dells
- Kalahari Wi Dells
- Kalahari Waterpark Resort