This is our 2nd time at this location, and the very last. The 1st time was bad, but nothing can top what we just came out of. When we arrived to our room, it was filthy, it had to have had at least and inch an half of dust all around the room, we immediately called the front desk, of course they acted stupid about it, they finally sent someone up, would you believe they only came with one white rag and no cleaning solution, we where totally beside ourself. Then later on when we decided we wanted to watch TV, the TV in one of the bedrooms was not working at all with the remote control, they sent someome over that was just learning how to be a repair man at their resort, after 20 mins he finally had to call to get some help. all of this took nearly an hr to figure out, and here we had a 4 year old that we had to put to bed. But the real test came the very next day, when we got back to our room in the afternoon, we discovered that the maid was there or was she. She never picked up our dirty towels that where laying on the floor, she never took away our breakfast dishes, she never made up one of the beds, she left blankets out in the living room on the floor, food was still under table that our 4 year had dropped, they have these veils over 2 of the beds that where twisted around the lamp post that she had put there, the king size bed didn't even have the comforter on correctly, one side of it was lapping over on top of the bed, my husband immediately called down to the front desk, they sent someone over to inspect the room, and right away she said there was no excuse for this, she said I will be right back, she looked all over our floor and could not find a maid to clean our room, so she and a guy that looked like he was the hotel repair man came in to clean the room, if you can call it that. My husband went down to the front desk and the hotel manager refused to come out of his office to talk, right there and then that told us something about The Kahalari Resort. Even the lady at the desk said I am very sorry, she said we have had a lot of complaints. Oh, I forgot to mention we had ordered 2 orders of pancakes and when we had bit into them, they where cold, plus they only gave us one little package of syrup for 2 orders, unbeilavable. Then when we got down to the water park, the resturants where not even open to get a hotdog you had to go into the hotel lobbey and get it from there, then by the time I took the long trip back the hotdogs were ice cold, like they had just put them on. From the mintute we arrived and the minute we had left the service was the worst we've ever had in traveling, and I could not wait to get back and write this letter so everyone will know what to expect at the Kahalari Resort in Wisconsin Dells, we will never be back, and we also told our neighbors who where thinking of going and now they said no way will they be staying there, they thank me for letting them know in advance. Also, I have pictures of our room how the maid have left it, if the General Manager ever responds to my email, wishful thinking because he didn't on our last visit.
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- Also Known As:
- Kalahari Waterpark Hotel Wisconsin Dells
- Kalahari Resort Wisconsin Dells
- Kalahari Hotel Wi Dells
- Kalahari Wi Dells
- Kalahari Waterpark Resort