Don't ever stay here!!!! Shandon and I saw a good last minute deal and had decided to come Dells on a last minute get away for birthday. I'm appalled at this place. Checked in at 1.45 they didn't have my reservation. I showed them on my phone and reception didn't even offer us to enjoy the pool while we wait. 30 minutes he said. I checked back 3 times, each time they saw me in the line, and still made me wait then informed me it wasn't ready. On my 4th trip at 3.30 I was told the room would be ready at 4pm. Went back at 4.30 and told still not ready. At 5.30 went and asked again (after waiting 30 mins in line.) The guy at the desk offered no apologies, no room house credits, and moved us in to a different room (no longer the balcony room we had booked.) We walked in to find an open fridge with a wet towel, a night stand with crumbs on it, and a patio with wet towels on the chairs, in front of a dead plant filled with cigarette butts. Prob gonna go get money back and shift hotel. Or her and I will just have fun in the dells and make the most of it. But DO NOT STAY HERE. Last time we stayed at the Grand Geneva and the room was 20 mins late and they bought us a bottle of Champagne and $60 in vouchers. I understand getting what you paid for but customer service costs nothing.
- Official Description (provided by the hotel):
- The Polynesian offers a variety of room styles to choose from - King rooms, Queen Rooms, Two Bedroom Suites, & Luxury Suites - one is sure to accommodate your family's stay in Wisconsin Dells. IMPORTANT INFORMATION: The resort is undergoing improvements during 2015 and select areas will be restricted due to these improvements. We make every effort to offer alternatives but will occasionally be unable to do so. Thank you for your understanding. ... more less
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- Also Known As:
- Polynesian Hotel Wisconsin Dells
- Polynesian Resort Wisconsin Dells