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“We had a great time at the Polynesian”

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Polynesian Resort Hotel
Ranked #56 of 74 Hotels in Wisconsin Dells
beloit wisc
Level 5 Contributor
85 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“We had a great time at the Polynesian”
Reviewed February 9, 2014

As a ell seasoned travelor, I read some of the reviews and thought I must have stayed at a different resort. We took our grandsons there sat 2/1/14 for 1 night and had a great time. My room was not dirty, or falling apart. It is a waterpark resort marketed towards kids 10 and under. Our room was clean with fridge and microwave in the room, the kids had a great time in the waterpark, the staff was friendly and our room was spacious. I just don't buy all these negative reviews, Yes, the Kalahari is a little more upscale and their prices are definatly much higher also. We had a great time at the Polynesian and will go back again

  • Stayed February 2014, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
3 Thank garymary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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619 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • English first
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English first
Viroqua, Wisconsin
Level 4 Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 19, 2014

We were looking for a place in Wisconsin Dells to take our 3 year old granddaughter for her birthday. This facility seems older but is well kept. There were friendly staff everywhere, including the housekeeping people in the halls who all were smiling and acknowledged us with hellos. They were all very friendly toward our granddaughter who loves people. The woman we made reservations with was extremely helpful and when she learned the age of our granddaughter booked us in a quieter wing for naps and quiet times. The lifeguards were attentive and also very friendly as were the shop staff. The halls, pool areas, and our room were all very clean and smelled good. We were able to book a room with an actual bedroom door between the bedroom and sitting room so we could make it very dark in there for our granddaughter to sleep while still being able to watch tv in our bedroom. The indoor water park seemed more geared to younger children and as such fit those needs very well. The only complaint we might have is there was no internet of any kind available in the rooms, just the lobby. All in all this was a great choice for us and we are very, very pleased with our stay.

Room Tip: The King Suite room is a good choice and value for sleeping children in one room and adults watching...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Lori M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 1, 2013

Ok, it was half the price of other water park hotels, but that was only good part. Check in and the gal circles water park next to our room. I'm thinking, "thats nice. They put our room right next to water park". They didn't tell us it was closed. Now our room is furthest from the only indoor pool open. We are the only people there. Kids enjoyed pool with basketball hoops even though there was dirt collected in corners of the floor of the pool. Waited for happy hour to get a drink. Guy was in there having a drink with his buddies, but when I came he said they were closed and just cleaning fryers. At least something was clean! If we had reseached this, we would have heard about stains, paint and wood chips, old tvs with no remote and limited channels, disinterested staff, etc. Learned our lesson...

  • Stayed November 2013, traveled with family
    • Value
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Helpful?
4 Thank Cary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Wisconsin Dells hotels

Livingston, Wisconsin
1 review
Reviewed November 11, 2013

If the dirt ring in the toilet and the toilet paper dispenser coming out of the wall and the hard beds don't turn you off the thugs watching over your kids in the pool will. there about as rude as a person can get. we were down right harassed in the kids pool area when we were the only people there and we were with the kids in the pool some little bit of a man come over to me stuck out his chest and said get that pop out of the pool with a mean look on his face. not at all polite in any way I am a grand father that will never set foot at that place again. the water had a bad smell in the hot tub like the water was stagnate and pant chip off poles in kids pool water. There was one life guard there his name was Logan and he was great guy and great with the kids he should find a better place to work.

Room Tip: chose another hotel
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Don A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oconomowoc, Wisconsin
Level 5 Contributor
67 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 15, 2013

This is our first visit here and we would definitely come back! Our room was huge....had a king size bed with a beautiful parrot cover...a couch!!!! It also had a refrigerator and microwave. The tub and toilet were in a separate room, which allowed me the sink, mirror to use while my husband was in the shower!!! Only had 2 drawbacks....no internet service and only 4-5 tv channels worked.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oconomowoc2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 4, 2013 via mobile

Omg. This place was scary. We booked a last minute trip to the dells. And found this hotel. It was the only one that wasn't booked and I could see why. I've seen 3 star ratings before and have been pleasantly surprised. But this place is gross. It was so dark everywhere in the halls and rooms and when I turned on the lights it revealed stained carpets. It smelled mildewed in the room. I didn't want to walk around barefoot. The box springs didn't have bed skirts revealing hair and dirt on them. Ugh. So nasty. I had my husband check for bed bugs. Thank goodness there weren't any but I still slept in my hoodie bc I didn't want to touch the pillow. One of the pools was cloudy. Yucko.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank charon2143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pewaukee, Wisconsin
Level 4 Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 4, 2013

Rewind a bit - Ten years ago, we went to Wisconsin Dells and stayed at the Polynesian and it was a bad experience. It was dirty and bad customer service. (I'll skip the details, but it was bad enough to be quite memorable for us, even 10 years later) Fast forward to the present. We needed a room for 1 night - just someplace to stay while we experienced some traditional Wisconsin Dells activities (the Ducks, etc) - not their water park. Rooms were pretty much sold out at The Dells so we ended up at Polynesian. The room, with tax, was $185 - so we expected it to be decent and we hoped it had changed in 10 years. First, it was so dirty. We had to call the front desk to say that our room had not been serviced, including an extremely dirty toilet with dark, black rings. I've never even seen a toilet this bad, even in a public bathroom in a gas station or beach. They said to come down to the front desk and they'd give us a new room. We were literally the furthest possible room from the front desk. When we got down there, the unpleasant woman at the front desk told us to go back to the room and they'd send up a cleaning crew. Two kids and all of our luggage, back to the furthest room in the building! They sent up 2 male youths. One replenished our towels, etc and informed us that our bed had indeed been services, it's just that the morning crew leaves "everything wrinkled," he explained. The other employee worked on our bathroom...and worked and worked. Twenty minutes later, on the toilet alone, it was finally clean! So...how long had it been since they cleaned it, and what other surfaces were ignored?? They did not inform us at the front desk that TV service was out-of-order in EVERY SINGLE ROOM. Wi-fi is ONLY available in the lobby - ever. What kind of modern hotel does that?? So, in a dirty room, no wi-fi, and no TV. What a vacation! (we had no intention of using the water park at this hotel) Employees were unprofessional, unorganized and disrespectful. (ESPECIALLY at the front desk, including a young woman who seemed to be the manager.) I guess since rooms get booked up at The Dells, that they think they don't have to do much - people will book there anyway. But that shouldn't decrease their work ethic or pride in their property. Incidentally, the next night, we went to the Kalahari for our first visit ever. WOW -what a difference!! It was like night and day compared to the Polynesian. We'll NEVER go back to the Polynesian - they do not deserve our business.

Room Tip: if you want a good room, don't book at this hotel!
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank ang_arm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Polynesian Resort Hotel

Property: Polynesian Resort Hotel
Address: 857 N. Frontage Rd., Wisconsin Dells, WI 53965-9604
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #56 of 74 Hotels in Wisconsin Dells
Price Range (Based on Average Rates): $
Hotel Class:3 star — Polynesian Resort Hotel 3*
Number of rooms: 195
Official Description (provided by the hotel):
The Polynesian offers a variety of room styles to choose from - King rooms, Queen Rooms, Two Bedroom Suites, & Luxury Suites - one is sure to accommodate your family's stay in Wisconsin Dells. IMPORTANT INFORMATION: The resort is undergoing improvements during 2015 and select areas will be restricted due to these improvements. We make every effort to offer alternatives but will occasionally be unable to do so. Thank you for your understanding. ... more   less 
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Also Known As:
Polynesian Hotel Wisconsin Dells
Polynesian Resort Wisconsin Dells

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