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“disgusting”

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Polynesian Resort Hotel
Ranked #58 of 74 Hotels in Wisconsin Dells
Reviewed August 21, 2012

We picked this hotel only because I had hotel points to redeem, and the hotels I wanted wouldnt accept point for the weekend. I figured it couldnt be THAT bad, we are not terribly picky people.
I was able to check in early on a saturday, which was great since we were just in the car for 2.5 hours and my daughter was dying to go swimming. There were flies all over in the lobby, but I ignored that. Got to our room and PU! What a stench! I couldnt tell what it was, kind of like mold + b.o.? I opened the window but we were on ground floor facing the parking lot so we couldnt leave it open while we were out. The shower had a fresh coffee cup ring on the side of the tub. Not sure if housekeeping had coffee, or if it was cleaned at all. The carpet and the furniture almost had a greasy sheen to it. I kept telling my daughter to put a towel down under her butt on the couch, it was so nasty.
We get to the waterpark, and it would have been great if the water wasnt 50 degrees. Granted the weather that day was only 70, but we couldnt swim in ANYTHING outside. It was torture going in even up to your thighs. So we had to do the indoor pools-- so gross. The lazy river and big slide were CLOSED saturday. The only options we had were the indoor pool, full of about 100 people, or one of 2 hot tubs thAT HAD ABOUT 4 inches of brown scuzzy foam on them. Thye big pool was so disgusting, you couldnt even see the bottom, it was so murky. I kept feeling chunks of stuff under my feet and was completely grossed out but tried not to complain because of course my 4 year old daughtrer didn't notice. There were band aids and smashed crackers all soggy by the pool, and the next day still there. So gross.

Room Tip: Stay elsewhere
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  • Stayed: August 2012, traveled with family
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2  Thank Rickie56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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409 - 415 of 658 reviews

Reviewed August 19, 2012 via mobile

Iky floors in rooms lazy river was best part we should have paid for a different hotel then went there during the day will not be going back seriously save your money go to super 8 even has better conditions smelly room floors not vacumed under bed I took a lint catcher and found hair on carpet and on bed outside waterpark has some major issues with safety ice cold water except for lazy river and only 6 to 12 inches on most I thoughr it would have been perfect for my 9 month old but he couldn't even put on a floater very unhappy we left halfway into our stay

  • Stayed: August 2012
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1  Thank wi s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2012

Not up to my expectations for the money. This has become a second rate hotel. Staff is rude and one staff informed me that this property is Bank owned and does not want to put anything into it. Air conditioner did not work, bathroom fan made lots of noise and needs to be replaced, door lock did not work properly, mold in bathrooms, not clean, sheets had holes in them, the list goes on.....once they have your money, you are stuck with the room! Good Luck with this one....ruined my vacation......anyone know of a nice place to stay at the Dells....a hotel who cares?

  • Stayed: August 2012, traveled with family
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2  Thank Ronald O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2012

This is the 2nd time my family and I stayed here. It was not a good experience. There are 3 hot tubs on the property and only 1 was hot. Our room smelled like cigarette smoke and when they found us another room to move into there was water on the floor from a leaky refrigerator. The new room also smelled like cigarette smoke. We have 3 small childern and on the last day the resort ran out of clean towels for the water park area and indoor pool area. I will not go back there again.

  • Stayed: August 2012, traveled with family
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Thank vacationcritic_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2012

My husband & I decided to stay at a "smaller" hotel as we wanted to take the kids to other activities besides the waterpark attractions. We regretted that decision as soon as we entered the Polynesian. The staff was rude & not helpful, restrooms were filthy. Our room was still not ready at check-in time (4 pm om a weekday). We were told it would be 5 minutes. 15 minutes later we were STILL waiting. Finally we got our key & walked through a hall that smelled of urine to a room that was very run-down & dirty.Walls so thin we heard our neighbors all night long. One of the pools was so cold we couldn't swim in it, the others were filthy, the slides run-down, & the lifeguards were rude & not helpful at all. Huge disappointment for only $25 less than a stay at a larger, better known hotel. Huge disappointment.

  • Stayed: August 2012, traveled with family
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Thank Kristin I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2012

We stayed here on a timeshare presentation from blue green. The front desk staff was great. The rooms were above average for the price point. We had a room near the entrances to the pool so that was neat. When We made it to the pool we were truly disappointed with the pool staff. It seemed like they loved those whistles. Not friendly at all. I had to ask one to rethink how he was speaking to some of the children. The same carried over to the other pool staff. We would stay here again but they need to do something about the pool staff. The pizza here is really good and not the usual overpriced pool food. Everything was functioning as it should. Our rooms were clean and not smelly. The front desk was nice and friendly. We had a really bad experience with bluegreen and even though Polynesian had nothing to do with bluegreen they tried to make the best of our situation. I would recommend and I would stay here again.

Stayed: June 2012, traveled with family
2  Thank rpm1774
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2012

I usually stay at Days Inn, Motel 8, and other economy motels/hotels and for this trip I decided to splurge a little. This is what I got for over $200/night:

1. 1- 35" Box TV (yes, the kind even Pawn America doesn't accept anymore)
2. 9 channels
3. a curtain with no less than 20 holes in it
4. the most uncomfortable, hard, flat King bed ever
5. 5-small, flat worn down pillows
6. moist carpet
7. damp air
8. Guest Service Desk personnel flirting with other workers instead of assisting customers
9. No internet connection- NONE.

Giving this hotel a 1-rating is very generous. I will never, EVER stay or recommend this place ever! I plan on sharing my experience with anybody and everybody.

Drive to Elroy or Reedsburg if you must, but DO NOT stay at this hotel. Not worth your money at all.

  • Stayed: August 2012, traveled with family
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1  Thank Anthony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Polynesian Resort Hotel

Address: 857 N. Frontage Rd., Wisconsin Dells, WI 53965-9604
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #58 of 74 Hotels in Wisconsin Dells
Price Range: $60 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Polynesian Resort Hotel 3*
Number of rooms: 195
Official Description (provided by the hotel):
The Polynesian offers a variety of room styles to choose from - King rooms, Queen Rooms, Two Bedroom Suites, & Luxury Suites - one is sure to accommodate your family's stay in Wisconsin Dells. IMPORTANT INFORMATION: The resort is undergoing improvements during 2015 and select areas will be restricted due to these improvements. We make every effort to offer alternatives but will occasionally be unable to do so. Thank you for your understanding. ... more   less 
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Also Known As:
Polynesian Hotel Wisconsin Dells
Polynesian Resort Wisconsin Dells

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