Upon check-in on the evening of 16 OCT 2012, the young man working the front desk was extremely curt and rude, acting as if he had better things to do than his duties at the front desk. He was non-responsive to questions regarding the area attractions and dining options.
The room was in desperate need of updating and maintenance. The "king whirlpool suites" are not quite as depicted in the photographs on the hotel website. The walls clearly need paint, the panels around the tub are slipping off and the fixtures need a good dusting/cleaning. The bed was not very comfortable but I have experienced worse. The carpets could use a shampooing and the drapes are musty. The televisions need to be updated --- they still have the older, box-type televisions hanging from the wall and the picture is not very good.
My biggest complaint regarding Atlantis would be the telephone call I received at 10:40am on my day of check-out. I was only here for one night. The front desk clerk called to remind me that I had to vacate the room no later than 11:00am or would be charged for an additional night. Since I had no plans of staying past 11:00am I asked "why would you call to remind me of the check-out time?" I was told, "I just want to remind you that you have to be out of the room in 20 minutes." I had not even requested a late check-out! The clerk was obnoxious and I found this call to be incredibly rude.
This is a hotel that could be GREAT with a little attention to obvious/showing maintenance problems and overt wear and tear, as well as staff training in customer service. I would not stay here again. The price paid ($99.00 inclusive of tax) is a bit much for what I received. There are better options at a greater value in the same general area.
- Official Description (provided by the hotel):
- Atlantis Family Waterpark Hotel is located right in the heart of Wisconsin Dells and within walking distance to Noah's Ark, Mt. Olympus Water & Theme Park, Duck Rideas, Big Foot Zip Line, Tommy Bartlett and MANY restaurants. Our different indoor and outdoor waterparks ON-SITE are very family friendly and your best location if traveling with kids under 12 years old. Pools are open late. We offer a FREE continental breakfast EVERY DAY of your stay. We have a HUGE ticket redemption game room, indoor whirlpool, pool basketball and slides/activities for all ages. Free Wifi. We recently added Kids Suites which include two queen size beds and BUNK BEDS! We have no carpet in the main building, public spaces and guest rooms. From Memorial Day to Labor Day we include FREE tickets to Noah's ark EVERY DAY of your stay! Call us now to plan your quaint family getaway! ... more less
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- Also Known As:
- Atlantis Waterpark Wisconsin Dells
- Atlantis Hotel
- Hotel Atlantis Waterpark
- Atlantis Wisconsin Dells