I have stayed at this motel many times before and always had a pleasant stay. I decided to book another stay this summer. I called 4 days before my reservation to cancel due to a family emergency. I did not reach anyone, so I left a message telling them I wished to cancel. I then called two days before my reservation to confirm the cancellation. He then denied ever receiving the message and charged the whole night of the room even though I can not attend due to a family emergency. He refused to understand my side of the story and was very rude on the phone. I would have settled by paying half, but he refused to work with me even though it was a family emergency. He wouldn't even let me reschedule. He was not willing to negotiate and resolve the problem. He only cared about getting his money. I will never stay there again due to this disappointing experience and will share my story with others.