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“Good Off Season Value”
Review of Chula Vista Resort

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Chula Vista Resort
Ranked #41 of 73 Hotels in Wisconsin Dells
Jacksonville, Florida
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good Off Season Value”
Reviewed May 13, 2014 via mobile

This was our first trip to the Dells. Our kids were 1 and 3. The water park was great for their ages. We weren't expecting the town to shut down so much. Only 1 or 2 restaurants in the hotel were open and one was a bar. The accommodations were good. The room was a little worn and roughed up but in good condition. The kitchen was missing a couple items. The quality of the cookware ruined anything we tried to cook. It was a very long walk to the water park. I can't imagine paying full price here in season. But, it was quiet and plenty enough room in the 2 bedroom.

Stayed October 2013
Helpful?
Thank ihearttravel09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, May 17, 2014
Ihearttravel09,

Thank you for the feedback from your stay last fall, we appreciate that you were able to be with us and hope that we may be of service to you again this fall or sooner. We will be sure to keep you updated on future promotions and progress.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,154 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (444)
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English first
Level Contributor
60 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 12, 2014

Just visited Chula Vista after buying a Groupon to stay there. I was under the impression that they just did a big remodel, I guess they didnt include the waterpark in that remodel. We did get a $25 food voucher with our purchase, which was good at either the $30 a plate steak house, or the buffett. When we went to the buffett, we were informed it was closed because they were not getting enough business, they did let us use the voucher at the bar for some basic nachos and bar food. The waterpark was good, this is one of the few places that didn't put so much chlorine in the hottub that you couldn't breathe in it. So it was actually nice to be able to sit in it. They also enforced the "no one under 6 years old" rule, so that was also nice.

The slides were good, I really liked that there wasn't really any weight limit, as I am about 275, so after being told I couldn't go on almost any ride at the Kalahari, this was really nice. I was bummed that the roller coaster slide was out of service for the week, although everything else indoors was up and running. I did have a slight issue with the snack bar in the waterpark, that was charging prices higher than posted, and then acting like it was my job to pay the higher unposted price. Eventually that was cleared up(for me anyway), I'm guessing 98% of the people that eat there don't realize they are getting ripped off.

As for the hotel room, it was clean, and adequate. I liked that they had a pullout bed in the couch with the room, it allowed my kids to sleep separate from each other.

I would stay here again, it's nicer than the Kalahari, in that anyone can go down the slides. And its nicer that the Wilderness in that you don't have to walk to the other part of the property to go down different slides. And it's nicer than hotel Rome, because well, they are just trying to destroy the whole Dells vacation experience.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Minuby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, May 17, 2014
Minuby,

We appreciate you being with us on your most recent journey to the Dells. I was glad to see that you and your family had an enjoyable time with us and hopefully we will see you again in the not to decent future. Have a great summer.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 11, 2014

We just returned from a two night stay in a 2 bdrm condo at Chula Vista. I was a bit concerned given some of the ratings. . . I came to the conclusion that some people just look for things to complain about. The condo was very spacious and the grounds were easy to get around. The size of the indoor waterpark was decent, a good variety of slides.

Keep in mind the destination and the type of resort. It is a family friendly locale that gets a lot of wear and tear due to the sheer numbers of people that come through. All staff were exceedingly friendly and our condo was clean. It wasn't fancy, but the basics were there. Kids were bummed we weren't there during warmer weather to take advantage of the outdoor amenities!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IowaTravelrUs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, May 17, 2014
IowaTravelerus,

Thank you for being with us on your recent journey to Chula Vista and for taking the time to give feedback on your stay with us.I was happy to see that everyone had a memorable stay and hopefully we can be of service to you again in the future. Have a great summer.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moweaqua, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 11, 2014

The beds in this room sagged in the middle. They were the most uncomfortable beds that we have ever slept in. The waterparks main attraction was closed and we were not informed while making reservations. The waterpark needs to be updated, Many of the hoses were broken and not in working condition. They also tried to overcharge us by raising our rate after we had already paid in full when we made the reservations.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, May 17, 2014
Shane G.

We appreciate your feedback on your stay with us, your comments are taken into consideration.
Hopefully you may be able to give us another opportunity to be of service in the future.
Thank you and have a safe summer.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Wisconsin Dells hotels

Medford, Wisconsin
Level Contributor
139 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed May 11, 2014 via mobile

We were staying at the Chula Vista resort with friends. Because we were with friends with children we decided to make reservations for a King family villa. The was nice but the kitchen was missing key items. There was not drying rack for the dishes once they were washed. Also, there were no kitchen towels provided. We used bath towels instead for a kitchen towel because it was all we had. It was nice being able to cook our own food and the space was big enough for 6 people, except the living room that just had a pull-out couch to sit on.

Stayed May 2014, traveled with friends
Helpful?
Thank Lisa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, May 17, 2014
Lisa V,

Thank you for taking the time to provide us feedback your recent stay at Chula in the Villas.
The feedback you provided is important and was given to the appropriate manager for follow-up.
I do hope that we may be of service to you again in the near future. Have a wonderful and safe summer.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pewaukee, Wisconsin
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 7, 2014

I was totally impressed with this facility. It was located away from all the hullabaloo of downtown Dells and our condo was exceptional. I would definitely recommend staying at or checking out this place if your looking to stay in a spacious, well decorated and clean condo.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Al P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, May 17, 2014
Al P.,

Great to have you with us and thank you for taking the time to provide such great feedback on your stay and condo unit. Hopefully we will see you again in the near future. Have a most enjoyable and safe summer.

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Twin Lakes, Wisconsin
Level Contributor
130 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 6, 2014

I can't speak for the waterpark as I was traveling alone at a school conference. However, the resort is beautiful. Sits on outstanding grounds right on the river. Front desk is nice and the service was excellent. The lobby and conference areas are very comfortable. Sports bar was hopping and exciting, service there also friendly. The room was very comfortable and clean, which is a key.
My guess from the people there is that the waterpark is best suited for kids early teens and younger. But again i have no first-hand knowledge of that. For adults and others, it's a friendly comfortable resort with good dining options, close to the hustle and bustle of the Dells, and a good choice for a stay.

Room Tip: Ask for a room on the river side if possible.
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KampOC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, May 17, 2014
KampOC,

Thank you for the wonderful comments and feedback on your recent stay. Hopefully you may be able to be back with us on leisure visit and enjoy the other amenities we have to offer. Thank you again and we look forward to being of service in the future.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chula Vista Resort

Property: Chula Vista Resort
Address: 2501 River Road, Wisconsin Dells, WI 53965-9062
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Top resorts Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chula Vista Resort 3.5*
Number of rooms: 620
Official Description (provided by the hotel):
Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more   less 
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Also Known As:
Chula Vista Hotel Wisconsin Dells
Chula Vista Theme Hotel
Chula Vista Wisconsin Dells
Hotel Chula Vista Theme

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