Our most recent trip to Chula Vista started bad and went downhill from there. We stayed in one of the double queen/sofa bed rooms in the older part of the hotel. The carpeting was disgusting. It felt like it was covered in an oily residue. On our second day there, the electricity went out in half of our room. They sent someone to try to fix it, and he left live wires sticking out of several light fixtures and electrical outlets while I was in the room with my four kids. There was no offer to switch rooms while the work was being done. I finally called the front desk to complain about the unsafe conditions, and they said they would upgrade us to a 2 bdrm condo for our inconvenience. We loaded up all our luggage and trekked to the opposite side of the hotel only to find our new room was the same layout as our other room. No 2 bdrm condo like promised. In the process of bringing our luggage down the elevator, my arm got stuck in the elevator door. The sensor that should make the door open when something is in the way was not working. That was accident report number one of our trip. After we were finally moved into the new room, I took my kids to the waterpark again. My oldest slipped while getting off one of the tube slides on the upper level. She ended up breaking her elbow. I understand this could happen at any waterpark, but the medical attention we received was sub par. The lady in the first aid office insisted on treating her wrist even though we continued to tell her the forearm and elbow are what was hurting. She sent us on our way with a little ice and a wrapped wrist, insisting that nothing could be broken. We came back after an hour or so because my daughter's forearm was swelling pretty good. Again, our concerns were dismissed and she insisted the swelling was perfectly normal. We waited til morning to go back one more time to let the staff know we were taking her to urgent care. The man on duty this time said he thought something was definitely broken, and urged us to go have it x-rayed immediately. Urgent care confirmed that the elbow was in fact broken. That was accident report number 2 of our four day trip. I was very disappointed in our trip to Chula Vista and the treatment we received throughout our stay.
- Official Description (provided by the hotel):
- Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more less
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- Also Known As:
- Chula Vista Hotel Wisconsin Dells
- Chula Vista Theme Hotel
- Chula Vista Wisconsin Dells
- Hotel Chula Vista Theme