Our family split our vacation between The Wisconsin Dells and Chicago, IL in march 2013. We spent Thursday through Sunday (including Easter) in the Dells and Sunday night through Thursday morning in Chicago. When we got to the lovely wonderful resort in the Dells we discovered that we spent an awful lot of money for an awful lot of hassle. The only truly redeeming thing was the water park. The kids loved it and had a great time at the indoor water park. Unfortunately, the rest of the experience was pretty bad. We had a 2 bedroom suite/ condo with a kitchen. The phone never worked in the 4 days/ 3 nights we were there, despite multiple reports to the desk. Since we flew in to Chicago, IL from Denver, CO and then drove up to the Dells, it would have been nice to not have to get back in the car and drive around to find food that first night. That's exactly what we got to do. We even asked the front desk if there was any place close by that was good without being ridiculously expensive or formal, just good casual family dining. They directed us to McDonalds. Not exactly what we were looking for. The mattresses on the beds were absolutely terrible. You should not feel the springs in a mattress in a room you are paying over $300 a night for. The bathroom off the "Master" bedroom had no tub, only a shower. The floor of the shower had been redone and had a lovely steep slope and incredibly slippery tiles. We had to put a towel on the shower floor to keep from falling. The kicker was the amenities provided. When I stay at a Holiday Inn, Embassy Suites or even a much lower price point hotel, there are small bottles of shampoo, conditioner and small bars of soap in the room. Not at Chula Vista. At Chula Vista you get a dispenser in the shower and no way of knowing what is in it. This got especially exciting when I went to wash my hair the morning after we arrived. I am drastically allergic to coconut. Normally, I'm ok with the small trace amounts of cocomide in most shampoos and soaps. We, however, were gifted with "Pina Colada" shampoo in our $5 dispenser. My husband rushed down to the lobby where the desk clerk deigned to SELL him 2 2- packs of Benadryl for $6 each. How very kind. Later, after stopping at an Urgent Care Clinic, I reported the problem to the Main Desk, which is in a separate building. I was assured that the housekeeper told them that there is no coconut. I asked if someone could come to the room and check and was informed "That's not our job." I was then offered an opportunity to purchase several travel/ sample size bottle of shampoo from their spa for only $1.50 each. We found a drugstore instead. We were also given a voucher of some sort that we could redeem for $50 credit at the spa or restaurant, unfortunately the woman at the service desk where you were supposed to redeem it never had the time. Add in a television in the main living area that can't be seen from half the couch (and the couch looked and felt like it had spent several years in a college dorm), not being able to get upstairs to our room for over 45 mins on Saturday because there were too many people checking in and having to park a 15 minute walk away from the building our room was in... yeah, I think next time I'll just save the money and stay somewhere else. The worst part was that the people on the phone when I made the reservation was wonderful. We had such high hopes and were really expecting this to be a great family vacation. Staying at a "Resort" was our big splurge and treat for our family and this is the only vacation we are taking in 2013 and 2014. I hope no one else ends up as disappointed as we were. The second half of our vacation was spent in Chicago in a much less expensive, non- resort hotel. Our stay there was much more enjoyable than at Chula Vista. All in all, a waste of over $1,000.
- Official Description (provided by the hotel):
- Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more less
- Reservation Options:
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- Also Known As:
- Chula Vista Hotel Wisconsin Dells
- Chula Vista Theme Hotel
- Chula Vista Wisconsin Dells
- Hotel Chula Vista Theme