I'll start off positive; the water-park aspect of this property is pretty legit. Both the outside and indoor parks are great. They're very kid friendly with 'adult' amenities (i.e. beer). My kids had an absolute blast. We spent at least 5 hours each day, of a five night stay, at one of these 'playgrounds'. For our first trip to The Dells, these parks didn't disappoint. That's where the positives end...with a screeching halt. Now for the rest of the property...
The matresses in our room had to be, at least, 15 years old, minimum. They were easily, the WORST beds I've EVER slept in...EVER. The old-school box style tv in our room (condo side) was literally covered in dust...including the screen. Our patio was under constant attack from wasps, even after we notified maintenance of the issue. The food...horribly over priced and severely lacking in taste and appeal. And we ate at four different, of the 5-6 total, restaurants. The level of clientele here leaves a little to be desired. From the young boy we observed peeing on other children at the infant pool (whose father appeared to not care less) to the people across the hall who constantly burned every meal they cooked...they were not the classiest group of folks I've ever met.
I will say that the staff (waiters, waitresses, bartenders, life guards, etc.) were ALL very gracious and friendly. All in all, this trip was a tough lesson learned. We'll definitely come back to The Dells. However, I don't think we'll ever stay at this hotel/condo every again.
- Official Description (provided by the hotel):
- Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more less
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- Also Known As:
- Chula Vista Hotel Wisconsin Dells
- Chula Vista Theme Hotel
- Chula Vista Wisconsin Dells
- Hotel Chula Vista Theme