My husband and I stayed at this resort this past weekend with my family and their kids for a family trip/girls spa weekend. A day before we left we wanted to confirm our reservation. I called 3 times and was on hold for several minutes each time and was never was able to get through to talk to the front desk. Upon checking in our reservation we were informed we only had one $50 spa credit whereas we were quoted 2 spa credits when booking. We were finally given the second credit we were told when booking. Also we never received an email confirmation when booking with the price of our hotel room. When checking in our room was over $200 a night which we remember being under $200 but we are unable to verify because we never got a confirmation with the price we were quoted over the phone.
After our expensive spa treatment during the day we were awoken at 3 am to a very loud party in the room above us. It did not help that the walls were paper thin (we could hear their toilet flush) but adults were screaming at the top of their lungs. We called the front desk twice to take care of this matter and after maybe an hour they were somewhat quieter. We paid about $500 for the room for weekend and it was not worth the price at all. While this could be a good place for a family with small children or a wild bachelor/bachelorette party, it was a scam for any sort of relaxing weekend. We will not be returning here.
- Official Description (provided by the hotel):
- Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more less
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- Also Known As:
- Chula Vista Hotel Wisconsin Dells
- Chula Vista Theme Hotel
- Chula Vista Wisconsin Dells
- Hotel Chula Vista Theme