We did the Great Escape package that included meals and beverages. This is a very good deal considering for two of us - breakfast buffet was about $30 (we didn't do lunch) and dinner buffet was about $50 each night, plus frozen/speciality cocktails were $8 each. However, if we hadn't done the Great Escape package, meals, room, etc was not worth it. So, if you stay here, get the all-inclusive deal.
When we arrived, we weren't sure where to park, so we came throught the Condo entrance. There was one front desk person. A guy who i wasn't quite sure belonged at the front desk, but he was the only one there. Not too friendly. He gave us our keys, and we were on our way. He said we'd need to stop by the other front desk over at the North Tower to get the rest of our stuff. Yes, the dreaded North Tower as stated in plenty of reviews. :( We got back in the car with our luggage and headed over. We figured we'd check out the room and drop our luggage off first.
ROOM: We had the Presidential Suite #3201. First thing I noticed that it was a big room but in much need of renovations! As we walked through the bathroom, you're suddenly hit by this god awful musty smell. (Seriously, enough to make you gag). We left the door open or else the smell was too much. One thing I noticed that was strange...there are two doors to the bathroom, one by the main entrance, and the other through the bedroom. However, there is only one light switch and that's by the main entrance which means if you needed to use the bathroom in the middle of night, you had to walk all the way across the bathroom to the other side in the dark and scramble to find the light. This got extremely annoying, so we just slept with the bathroom light on the entire second night. Another thing I noticed there was no guest book of services/info. After we checked out the room, we went down to the front desk to get our wristbands, meal vouchers etc.
FRONT DESK: The ladies at the front desk seem friendly, but need to pay more attention to detail. One lady asked us both for our driver's license. As she handed them both back, she said, "thank you, Stacy and David". Umm, that is neither of our names. I told her that our room didn't have a guest book of services in our room, and she acted like i was crazy and that I just "missed" it, but she'd have housekeeping send one up. We explored the hotel a while, and then when we went back to our room, we noticed a telephone book on the counter. So, I called down to the front desk and explained we wanted a guest book not a phone book. She said they'd have someone bring the correct book up right away. NO ONE EVER CAME. So now irriated since that was my second request, the following day, I went back up to the front desk, and she said that none of the rooms have guest books. Really, how are guests supposed to know everything you offer if you don't provide anything? Also, why couldn't the first two ladies I talked to just tell me this?!?!
WATERPARK: Small, fun for about 1 hour. We were there during the week so absolutely no lines for any ride and plenty of tubes, which was nice.
FOOD/SERVICE: Only worth if it you got the all-inclusive package. There were a couple of times, where we'd get seated, and no ever came to greet us or ask us for drinks for several minutes. So we just helped ourselves to the buffet. I noticed this with people around us too. There seem to be confusion with the servers regarding who's table is who's. We had to ask for refills almost every single time our drink was completely empty. One server took our breakfast order and drinks because she felt bad we were waiting so long even though we weren't her table. Once our real server greeted our table, she asked for our room number 3 times because she couldn't remember, because she didn't write it down, I have no idea, but it was getting annoying.
Overall, it was okay not great by any means. Plenty of better places to stay in the Dells. There just isn't anything that would bring us back. There's a card in your room that says 'from a 0. They also email you a survey after your stay. I filled it out, but never heard anything. If you want to compete with places like the Kalahari or the Wilderness, you need to step up your game...period.
- Official Description (provided by the hotel):
- Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more less
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- Also Known As:
- Chula Vista Hotel Wisconsin Dells
- Chula Vista Theme Hotel
- Chula Vista Wisconsin Dells
- Hotel Chula Vista Theme