We decided to take a trip to the dells before the kids go back to school. At the last minute ...being thur I called to see if they had a room avaliable sat to tues, I was told they are completely booked except for a room that may be avaliable under their promotional offer. I ask what it entails which im told is a 60 to 90 minute presentation for their club program. It was on a Sunday at 2:30 and we were offered a few other incentives. My wife and I decide to book it after the gentleman on the phone (which was great..explained everything clearly and very friendly) told me the room is avaliable. We arrived Saturday at 2:00 the room wasn't ready(check in is at 4) they offered to text me when the room was avaliable, which they did at 3:00. Check in was a breeze, no personality from the front desk staff it was like everyone was going through the motions(disappointing but happens). The room was nice everything very clean, we had a great view of the trees and the river. In my opinion it's worth paying for if you stay here. First day we go down to margaritas located right next to the wave pool. The wave pool is for young children very small waves and shallow which was great for my kids they loved it. My wife and I sat back and enjoyed a quite meal as the kids played in the water. The food was expensive for what we got and the quality, we asked for sweet and low. Our waiter came back with two packets of plain sugar and I was told that's all they have left......STRIKE 1 how about sir we ran out we have someone bringing down more from the hotel or we sent someone to get some from the hotel. We spent 3.00 for a tea that we could not be provided with sweet and low or something similar. Sunday we start with the breakfast buffet and it was well worth the price tag, after that we headed back to the wave pool and had a blast. It was time for our promotional appt in which we showed up at 2:30. We waited for about 20 minutes and were told they are alittle behind and walked us over to the buffet where remediums meet us.We ate lunch at the buffet and once again great, our rep shows up and seemed like a very nice gentleman. We were told on the phone by the reservation rep and at least three times by the current rep there is no pressure. We finish lunch about 3- 3:15 we head back to the club and the clock starts, we listen to what they have to offer, look at one of the suites and we come back the club....out pops the closer. The whole vibe changes immediately, it was worse than a car dealership. This guys would not take no for an answer and was rude about it. All he managed to do was infuriate me and make my wife uncomfortable. Apparently to this guy having vacation insurance is just as important as health insurance which was one of his crazy rebuttals to us not wanting to take on any more debt. STRIKE TWO We finally get this man to understand we are not purchasing they let us leave the lady checking us out was completely rude and ignored us. I still tried to be courteous through this entire process, shaking the guys hand even though he had been rude and thanking the lady at the desk. So we take a look at the clock and it's now 5:45 this was not suppose to be more than 90 minutes long and here it's been 2 1/2 hours. STRIKE 3 ruined my wife and I evening but we sucked it up and took the kids to lost Rios which was nice, clean and a lot of fun for the kids. Dinner at indoor sports bar was good, the woodfire pizza is awesome. Monday we spent half the day at the outdoor waterpark and the other half at the indoor we all had a blast. There is a tube shortage, people walking around the lady river but it wasn't bad while we were there. Half the staff are foreign exchange student so they barley speak English which gets annoying and obviously doesn't help in the customer service dept. For dinner that evening we decided to get take out from the indoor sports bar, I call and order in which I'm told ten minutes. We make it there in 15 and food is not ready, then we waited for another 30 minutes until it was done.....I was very frustrated if it is going to take a half hour tell me it's going to take a half hour. It was the end of the day, we are tired and hungry. I did not feel like standing around a bunch of drunk people waiting on my food. Overall I felt the hotel is nice, short on staff everywhere and customer service is horrible. Not sure if we would return we were really turned off by the way we were treated at the close of our presentation.
- Official Description (provided by the hotel):
- Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more less
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- Also Known As:
- Chula Vista Hotel Wisconsin Dells
- Chula Vista Theme Hotel
- Chula Vista Wisconsin Dells
- Hotel Chula Vista Theme