I contacted reservations with a few questions regarding discounts, i.e. the use of the Entertainment Member card, which could not be answered by Customer Service Rep #1, who put me through to Rep #2, who left me on hold so long I was disconnected....called back, got Rep #3, did not know the answer but said he'd connect me to the person that does know....I'm connected to Rep #4 who had just started working there two days earlier ---- GRRRRRRRR ------ but leave it to the new guy, he actually stuck it out and got me my answer from Rep #5. This left me a little worried about the overall experience but it was the best price around.
Check in was fine - the Golf rooms were great - plenty of space, nice view and overall fine. I was a bit nervous to hear a dog yapping down the hallway further, but didn't hear it at night.
The waterpark was good (nothing like Wilderness, but just fine). We enjoyed the coaster and the various slides.
In the end, all was good, but Customer Service/Reservations need to get their act together, they were pathetic!
- Official Description (provided by the hotel):
- Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Groupon, Booking.com, Hotels.com, Priceline, Orbitz, Cancelon, Expedia, Travelocity, TripOnline SA, Cheap Tickets, Agoda and Hotwire so you can book your Chula Vista Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Chula Vista Hotel Wisconsin Dells
- Chula Vista Theme Hotel
- Chula Vista Wisconsin Dells
- Hotel Chula Vista Theme