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Best Western Ambassador Inn & Suites
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Reviews (1,036)
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All reviewsbest westernsfree breakfastoutdoor poolthe breakfast areayogurtroom was cleanwaterpark passeswould stay here againhot tubdonutschula vistaconvenient locationfitness centerfront desk staffgreat place to stayclose to downtownnice stay
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Reviewed September 3, 2012

We stopped here very spur-of-the-moment because we left our home at an odd, unplanned time and ended up arriving here at about 1 in the morning. We asked the front desk if it was possible to book a room at this late of an hour, and not only was he very nice about it, but he gave us a discount on the room for that night since we were not using it for very long. He also told us about the free Chula Vista passes available to us for staying in the hotel, which was an awesome perk that we were not expecting, The room itself was very clean. I usually try and stay at the cheapest hotels I can find when I travel, just to save money, and these beds were some of the softest I have ever slept on (that hasn't been a higher-end hotel). My one complaint was that the walls must be pretty thin...in the morning, as we were getting ready to leave, we could hear the television blaring in the room next to us. All in all though, I was very impressed with this hotel, and even though we had not planned on stopping here, we will definitely come here again.

  • Stayed: August 2012, traveled as a couple
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1  Thank Trista M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie H, General Manager at Best Western Ambassador Inn & Suites, responded to this reviewResponded September 20, 2012

Dear Trisha M,

We are so pleased that we will able to accommodate you. It is our philosophy to provide the highest level of care for all our guests. We hope that you will stay at Best Western Ambassador Inn and Suites during your next visit to Wisconsin Dells.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2012

Front desk staff were nice enough but didn't go out of their way. The rate they had when we checked in was different than what i expected as we had booked through a travel website. Their attitude was either pay what we want or leave. Turns out the error was at the Travel website and they will reimburse me for the over charge. They serve a breakfast each morning but it is the same everyday and does not have any breakfast meat, it also closes early and the staff are removing food and puting chairs up on the table as soon as the clock hits 9am. There is a small fridge in the room but no microwave which seemed very strange as almost every hotel has that. We had a room with two beds which was cramped for 4 people, but it was clean and cleaning staff did a good job during our stay. As a plus, they do give out free wrist bands for the Chula Vista water park which came in very handy during a rainy day.

  • Stayed: August 2012, traveled with family
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2  Thank WpgCdn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2012

The staff was very nice. Check in was a breeze. We took a quick look in our room first before deciding if we had to change rooms. The room was nice and clean with the exception of a stained comforter. I notified the front desk and housekeeping was in my room within five minutes with a clean comforter and a clean blanket for the sofa sleeper. The free Chula Vista tickets were great for the kids. The hotel could use new carpeting in the hallway and stairwell area because it is dirty. Overall the stay was pretty good.

  • Stayed: August 2012, traveled with family
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1  Thank Joyce L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie H, General Manager at Best Western Ambassador Inn & Suites, responded to this reviewResponded September 20, 2012

Dear Joyce L,

We are so happy that we were able to solve your concern in a timely manner. We strive to provide our customers with a comfortable and relaxing stay. We are happy to hear you enjoyed your time at Chula Vista as well. Thank you for your kind words and we hope to see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2012

The staff were very nice. The hotel could use some new carpeting. Breakfast was typical continental style stuff. The hotel was packed with guests but overall a quite nights sleep. Did not swim but pool looked well used. The price was average for what we found on our summer trip at $139.00.

  • Stayed: August 2012, traveled with family
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Thank MnMnS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2012

Last hotel stay on our trip back to NY state. Check-in was smooth and price was reasonable. Also got free passes to one of the waterparks, which was a unexpected plus. Rooms were clean and comfortable. No laundry room. Breakfast was advertised as hot. Only thing hot was the coffee and waffles that you make. Overall, this was a good stay with minor deficienies.

  • Stayed: August 2012, traveled with family
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1  Thank Ramblin-Joe1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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