Normally when we go to any Texas Roadhouse we would give it a five star rating.
This experience was much different however.
Getting out of the car in the parking lot we heard very loud music playing. Once inside the restaurant the noise did not abate a bit. It was LOUD.
We ask to turn it down and got an odd look. We ask why it was so loud and the receptionist said it was the decision of the CEO to have loud music. We further as then, what was the motivation and rationale used for this type of business practice. She said "we don't want others to overhear your conversation". That was hard to believe as the real reason.
I suspect that studies have shown people will eat faster and linger less with loud music, subconsciously wanting to get away from it. If that is at all the case, the question I have is: is this treating the customer end satisfaction of less value than seating a few more people during the evening?
So to proceed, my wife ask again if they could turn down the music as we were paying the bills with our business. She did move the knob a bit, but in terms of decibel reduction, hard to notice.
So we ask her to do one more thing, tell her manager that he/she just lost two loyal customers for the evening due to the loud and uncomfortable noise level.
We may come back or may not as management gets more feedback on their policy on noise and acts accordingly.