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“Loud by any measure”
Review of Texas Roadhouse

Texas Roadhouse
Ranked #16 of 100 Restaurants in West Bend
Price range: $5 - $20
Cuisines: American, Steakhouse
More restaurant details
Restaurant details
Good for: Large groups, Kids, Families with children, Bar scene
Dining options: Dinner, Lunch, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Description: Legendary Food, Legendary Service
Level Contributor
9 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Loud by any measure”
Reviewed April 19, 2014

Normally when we go to any Texas Roadhouse we would give it a five star rating.
This experience was much different however.

Getting out of the car in the parking lot we heard very loud music playing. Once inside the restaurant the noise did not abate a bit. It was LOUD.
We ask to turn it down and got an odd look. We ask why it was so loud and the receptionist said it was the decision of the CEO to have loud music. We further as then, what was the motivation and rationale used for this type of business practice. She said "we don't want others to overhear your conversation". That was hard to believe as the real reason.

I suspect that studies have shown people will eat faster and linger less with loud music, subconsciously wanting to get away from it. If that is at all the case, the question I have is: is this treating the customer end satisfaction of less value than seating a few more people during the evening?

So to proceed, my wife ask again if they could turn down the music as we were paying the bills with our business. She did move the knob a bit, but in terms of decibel reduction, hard to notice.

So we ask her to do one more thing, tell her manager that he/she just lost two loyal customers for the evening due to the loud and uncomfortable noise level.

We may come back or may not as management gets more feedback on their policy on noise and acts accordingly.

Visited April 2014
1 Thank algg77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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74 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • Italian first
  • Any
English first
Random Lake, Wisconsin
Level Contributor
14 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Could have been alot better & faster”
Reviewed April 13, 2014

We went to the Texas Roadhouse for lunch yesterday. All three of us ordered burgers. We watched our waitress dump a glass of soda over the guy on the table next to us. It took an hour to get our burgers. There were two tables of people that were next to us. They got their food and left before we even got our food. Once our burgers came, which weren't anything to brag about, it seemed like we were getting pushed off of our table by the waitress. I am in no hurry to go back. The food has gone downhill and the bathrooms were not very clean. That's too bad since I used to like going there

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
25 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Good Texas Roadhouse”
Reviewed March 30, 2014

I ordered Grilled Chicken and Ribs. The chicken was good but there was not much to the ribs. The service was adequate. One person ordered steak which was good. Not a great Texas Roadhouse.

Visited March 2014
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Bend , Wisconsin
Level Contributor
13 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Good food consistently !”
Reviewed November 8, 2013

There is not much in restaurants in West Bend so we eat here at least 3times a month. 9 times out of ten is good. The food is usually always good but the wait staff can be hit or miss. Some are very friendly and some are just there to get through their shift. Love the peanuts, but love the buns ever more!!

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank Rachel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
43 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Great food for a great price.”
Reviewed June 13, 2013

Very good steak with sides of your choice. Can't beat the price and service is very good. People are always friendly and the manager always comes around to make sure your meal is to your satisfaction. If not, he will make sure it is.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank goldandsilverrush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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