On Sunday I called the front desk of this hotel direct. Stated that I wanted a reservation for Monday, Tuesday and Wednesday. They accepted the reservation for Monday and Tuesday and said they were full for Wednesday but I should check with them on Tuesday as something might open. They took my credit card info and gave me a confirm number. I show up Monday and they say they don't have my reservation. They look further and said they had me for Sunday and Monday ( not Monday and Tuesday) and that they did not have the room as they were filled. They did call and make an arrangement for a local motel. But they never stated they were sorry for the error they just said the staff made a mistake. Right after I was walking out the same thing happened to the next guy in line. They need to get their act together and learn to say they were sorry.
- Official Description (provided by the hotel):
- Hampton Inn & Suites West Bend is perfect whether you are traveling for business or leisure. The Hampton Inn & Suites West Bend is close to Lac Lawrann Conservancy and Regner Park. Enjoy a free hot breakfast everyday or a free Hampton On The Run Breakfast Bag, Monday through Friday, for even more convenience during your stay. Each Hampton Inn & Suites West Bend hotel room offers amenities and features free high-speed internet for a comfortable stay. ... more less
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- Also Known As:
- Hampton Inn And Suites West Bend
- Hampton Inn & Suites West Bend Hotel West Bend
- Hampton Inn West Bend
- West Bend Hampton Inn