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“Lovely stay in Wauwatose”

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Crowne Plaza Milwaukee West Hotel
Ranked #1 of 5 Hotels in Wauwatosa
Certificate of Excellence
Silver Spring, Maryland
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Lovely stay in Wauwatose”
4 of 5 bubbles Reviewed September 3, 2013

I stayed at the Crowne Plaza on a recent business trip and was very pleased. The room was large and clean, the service was excellent and room service food was actually good. I don't usually expect much from hotel chains but was surprised and pleased.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ellencoach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda K, Front Office Manager at Crowne Plaza Milwaukee West Hotel, responded to this review, September 24, 2013
Dear ellencoach,

Thank you so much for posting a review. I really appreciate you taking time from your busy schedule to share your experience with others and that we were able to exceed your expectations. If you are in the area in the future, we hope that you would keep us in mind!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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458 reviews from our community

Traveler rating
    267
    132
    42
    8
    9
See reviews for
129
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170
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed August 11, 2013

Hotel was clean as was room. Skimped on towels and closet space inadequate. Staff more concerned with policies from a manual than in meeting any special needs the guests may have had. Poor value, based on lack of concern for guests' needs. Could be the staff needs to attend a 'Disney' class to understand what 'customer service' really means, or management is not interested in pleasing its guests.

Room Tip: Choose a different hotel - one that tries to meet the needs of its guests and whose staff is trusted...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suzanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda K, Front Office Manager at Crowne Plaza Milwaukee West Hotel, responded to this review, August 15, 2013
Dear Suzanne M,

Thank you for your review. I am sorry that our service fell below your expectations. I am sending you a private message so I can gain more knowledge and details about the situations that took place during your stay. I look forward to your response.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed August 6, 2013

Read some good reviews, so now I'm adding mine. Booked this hotel since it was only 3 miles from the Wisconsin state fair. They also had free shuttles to take and pick you up, that was great since you didn't have to worry about traffic and parking. Great front desk associates, welcoming you with a smile and helpfulness.Very friendly employees! Room was clean and beds very comfy Will return.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sunnilady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda K, Front Office Manager at Crowne Plaza Milwaukee West Hotel, responded to this review, August 15, 2013
Dear sunnilady,

Thank you so much for taking time out of your day to write a review! We are happy to hear that you were able to utilize our shuttles to go to the State Fair! It makes us happy to know the Front Desk team gave you a warm welcome, as we aim to provide superior service to our guests. We look forward to your next visit to our hotel!
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Chicago,IL
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed August 4, 2013

Booked a room to end a whole day of WI State Fair action. The hotel was clean, the decor up scale and the staff friendly and efficient. Two less that perfect things- We ordered a pizza from room service($25 with tip) which was not great. The kitchen was quick and the delivery person was nice though so maybe pick a different menu item. The pool was very small and a little scum on the walls of the pool-they need scrubbbing a little. It was not gross,just a touch off putting. It was a nice stay and would definitely return!

Room Tip: Construction outside the hotel is horrible-call for directions!
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ILteacher052000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda K, Front Office Manager at Crowne Plaza Milwaukee West Hotel, responded to this review, August 15, 2013
Dear ILteacher052000,

Thank you for your review! We are happy to hear that the rooms and friendliness of the staff was to your standards! Thank you for bringing to our attention the areas where we can improve, I will definitely share this review with our restaurant and maintenance teams so we can look into those items. I am glad that you enjoyed your overall stay and we look forward to welcoming you back when you are in the area in the future!
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Menomonee Falls, Wisconsin
1 review
5 of 5 bubbles Reviewed August 3, 2013

We are very pleased with how the whole affair turned out. Thank you to Nancy for her knowledge and guidance and to the hotel staff for providing such great service from start to finish. The cleanliness of the hotel from the lobby to the restrooms and to the guest rooms scored well in our book. We highly recommend this hotel for banquet events or your stay while traveling.
Judy and Jeff

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda K, Front Office Manager at Crowne Plaza Milwaukee West Hotel, responded to this review, August 15, 2013
Dear Jeff S,

Thank you for taking time out of your day to write a review! We appreciate the high words of praise and we are thrilled to know that your entire event went as expected. Thank you so much for recommending our hotel to others!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brookfield, Wisconsin, United States
1 review
5 of 5 bubbles Reviewed July 31, 2013

The entire process was completely wonderful - Nancy was fabulous with her knowledgeable assistance in providing the most memorable and beautiful wedding for our daughter. The entire staff is to be commended on their professionalism and dedication to service! There was not ONE glitch in anything that went on in the facility. We had nothing but positive comments from each of our guests who attended - especially those who stayed at the hotel.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brenda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda K, Front Office Manager at Crowne Plaza Milwaukee West Hotel, responded to this review, August 15, 2013
Dear Brenda C,

We are ecstatic to hear that your entire experience here at our hotel, from the rooms to your function, operated seamlessly. Thank you so much for the kind words about our staff, I will especially share this review with Nancy. Thank you for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Level Contributor
61 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed July 31, 2013

Very impressive staff. Great check in. Courtesy shuttle to restaurants within 5 miles of property. Rooms are clean. If every Crown Plaza and Holiday Inn operated like this one does it would save the brand. This hotel understands customer service and provides a very good product.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MONYLINE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda K, Front Office Manager at Crowne Plaza Milwaukee West Hotel, responded to this review, August 15, 2013
Dear MONYLINE,

Thank you very much for the high praise! We strive to deliver top notch service to our guests, and we are thrilled that you were able to have that experience while staying with us! If you are ever in the area in the future, we hope to be your hotel of choice! Thank you again for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Milwaukee West Hotel

Property: Crowne Plaza Milwaukee West Hotel
Address: 10499 Innovation Drive, Wauwatosa, WI 53226
Phone Number:
Location: United States > Wisconsin > Wauwatosa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Wauwatosa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Milwaukee West Hotel 3.5*
Number of rooms: 198
Official Description (provided by the hotel):
Newest Hotel in Milwaukee Welcomes You Newly opened, the Crowne Plaza Milwaukee - Wauwatosa is a state-of-the-art, full-service hotel that offers you an ideal location with deluxe amenities. Our Wauwatosa hotel's location is just 15 minutes from the General Mitchell International Airport (MKE).Just 10 minutes west of Milwaukee in Wauwatosa, our hotel is set within the Milwaukee County Research Park and is within walking distance of GE Healthcare and United HealthCare. Convention facilities are a short drive from our hotel in Metro Milwaukee, including the Wisconsin Exposition Center and the Midwest Airlines Center. Our Milwaukee accommodations are in close proximity to the Medical College of Wisconsin, Children's Hospital of Wisconsin, and the Milwaukee Regional Medical Campus.Leisure travelers lodging in our Wauwatosa hotel near Milwaukee know that they can shop at the Mayfair Mall, or spend the day at Miller Park, home of the Milwaukee Brewers. The Milwaukee County Zoo, located just a mile away, offers a day of family fun.Our hotel near Milwaukee features over 7,900 sq. ft. of meeting space, and our outstanding staff can assist you in planning any event. From our Sleep Advantage Program amenities to fine dining at our restaurant, we have the deluxe amenities you deserve when you travel. On your next visit to Milwaukee, see why the Crowne Plaza Hotel Milwaukee - Wauwatosa is the Place to Meet in Wisconsin. ... more   less 
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Also Known As:
Crowne Plaza Wauwatosa

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