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“Great location and friendly staff” 3 of 5 stars
Review of Holiday Inn Express Milwaukee- West Medical Center

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Holiday Inn Express Milwaukee- West Medical Center
Ranked #3 of 5 Hotels in Wauwatosa
Wisconsin
Level Contributor
140 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Great location and friendly staff”
3 of 5 stars Reviewed August 6, 2013

This place is a great place to stay for attending a Brewer's game, shopping at Mayfair, Milwaukee Zoo, State Fair, etc. The staff was friendly, the beds comfy and they have a convenient breakfast. It does lack a hot tub, but has a small exercise facility. Not all rooms have refrigerators, which can be a disappointment. There are a few little things they could do to make this a nicer place...non-sheer (privacy) curtains on the windows to avoid having to dress in the bathroom, re-locate the coffee maker, hang the hair dryer further away from the outlet so you can plug in a curling iron while drying your hair, disconnect the noisy air vent in the bathroom so it does NOT go on every time the light does. Put it on a separate switch. However, it was nice to have a nightlight in the bathroom, which many hotels neglect to provide. Just those little things would have made our stay better. I would still stay there again, but hoping for some of these updates.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Patti501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Milwaukee- West Medical Center, responded to this review, August 22, 2013
Dear Patti501,

Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay. We are delighted to read you liked our location and our friendly staff. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on.

Again, thank you for the feedback and our apologies for the shortcomings. We look forward to your next visit.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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143 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Minneapolis, Minnesota
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 30, 2013

Completely average accomodations, neither spectacular or horrible. The room was clean, decently appointed and quiet when it needed to be. The front desk staff offered standard customer service. Breakfast is, for the most part, pre-packaged, reheated stuff.. good enough for complementary.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank purplesuitcaseblues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Milwaukee- West Medical Center, responded to this review, August 15, 2013
Dear purplesuitcaseblues,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. I am delighted that we were able to meet your expectations. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
3 of 5 stars Reviewed July 27, 2013

Choose this Holiday Inn Express because it was close to relatives that we visiting. Rooms were clean, our room smelled a little mildew. We reserved 3 rooms - 2 King and 1 double. Had asked for them to be close together but they weren't. I think the carpet was still a bit damp also. Breakfast was the average hotel stuff but good enough for free. I believe there was a young men's basketball team staying in the hotel so needless to say keeping the breakfast bar stocked wasn't easy. Also had an issue with noise and fighting in the hall late one night and hotel staff wasn't too quick to deal with this due to only one person on duty but did come up and deal with it eventually. Highway noise was a little loud but that isn't the hotel's fault - ask for rooms far from the highway. Don't know if I'd stay here again- been a H.I. customer for awhile but. . . . .

  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank 20hoursonabus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sue_walton, Director of Sales at Holiday Inn Express Milwaukee- West Medical Center, responded to this review, July 29, 2013
Thank you for taking the time to share your experience while staying with us. We have addressed your concerns with the staff and will continue to work to improve our service.
Warm Regards,
Sue Walton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
243 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
4 of 5 stars Reviewed July 16, 2013

This hotel was comfortable, clean and well located for our purposes. We were staying overnight and wanted something near to the people we were visiting, so this was perfect.

The room was spacious and comfortable, and the bathroom was up to standard, too.

Breakfast was enjoyable and pretty much on par with the standard for this chain. And the staff was friendly and helpful.

All in all, a good short stay.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank andrewnp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sue_walton, Director of Sales at Holiday Inn Express Milwaukee- West Medical Center, responded to this review, July 18, 2013
We appreciate your kind words and are pleased that you had a pleasant stay. We always strive to make all of our guests happy and comfortable. Thank you for taking the time to let us know how we did and hope you will consider staying with us again if your travels bring you back to the area.
Warm Regards,
Sue Walton
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Bay, Wisconsin
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed June 21, 2013

We recently stayed here while my mother was having a medical procedure at Froedert Hospital. We arrived late in the evening and check in was very quick. It appears that some of the hotel has recently been redone. Our room was a nice size and the beds were comfortable. The bathroom was your average bathroom. It all was nice and clean. The hallways and elevator to the room were a bit messy though. The breakfast is always a nice touch, the food was average, pretty much what you would expect.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Kirstin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sue_walton, Director of Sales at Holiday Inn Express Milwaukee- West Medical Center, responded to this review, June 24, 2013
We appreciate your business and because we are so close to the Regional medical complex, we do get a lot of patients and families that stay with us. We try to make it as comfortable for everyone as possible. We do offer a complimentary shuttle to and from the hospitals on Monday-Friday 7am-7pm. Thank you for taking the time to review our hotel and we are glad you had a nice stay while in town.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Peoria, Illinois
1 review
4 of 5 stars Reviewed June 21, 2013

This is a typical Holiday Inn Express - Rooms, Shower Heads, etc.
That is where it ends......The Staff was wonderful, helpful, understanding and friendly. They went out of their ways to be helpful and considerate. I would go back anytime simply based upon the staff. I'm not just talking front desk staff, I also meant attendants, food staff and cleaning services!!
Additionally, they served a really good breakfast (much more than just the cinnamon rolls) with eggs, sausage, buscuits & gravy, fresh fruit, yogurt, cereal...you name it. Additionally, they occasionally had a snack in the evening with crackers and salami.
If you are going to this area, I was very impressed and would recommend this spot for anyone. They had the entire spread of people too, from white collar, blue collar, retired people to families going of vacation.

Room Tip: The A/C was a bit noisy, but kept it very nice and cool in the room. I had a suite the past two tim...
See more room tips
  • Stayed June 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Bruce E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sue_walton, Director of Sales at Holiday Inn Express Milwaukee- West Medical Center, responded to this review, June 24, 2013
Thank you for taking the time to let us know how we are doing! I am glad your stay was pleasant and we so appreciate your business! I have let our maintenence know about the air conditioning issue and know that we have addressed it.
We hope you will come back and stay with us if your travel plans bring you back to the Milwaukee area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sturgeon Bay
Level Contributor
257 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed May 13, 2013

My daughter recently had a medical procedure at Children's Hospital, and this hotel offered a very good rate for families using Children's. The room was spacious and clean. However, the hallway from the elevator to our room looked as though it hadn't been vacuumed for a few weeks. It was awful, so I cannot give this hotel an excellent rating. I was worried about traffic noise from the busy highway it sits upon, but we had a room in the back corner, and it was super quiet and greatly appreciated! The breakfast was excellent, but when I went down at 8:30 am, there wasn't a single clean table. Every table was a mess. I cleaned my own table and didn't spot a breakfast attendant until 8:45 am. He then wiped down all the dirty tables. The hotel staff was friendly. We would stay her again if a competitive rate was again offered.

Room Tip: Back side (east I think?) is best. You do not want to face Hwy. 45.
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank vanclaners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sue_walton, Director of Sales at Holiday Inn Express Milwaukee- West Medical Center, responded to this review, June 4, 2013
We appreciated your comments and are happy to be special hotel partners with Children's Hospital! In addition to a great rate, we offer shuttle rides to and from the hospital to make things easier for parents,friends and family of children in the hospital.
I will be addressing your concerns with our management team and we are always working to improve our service to the guests.

Warm Regards,
Sue Walton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Milwaukee- West Medical Center

Property: Holiday Inn Express Milwaukee- West Medical Center
Address: 11111 W North Ave, Wauwatosa, WI 53226-2233
Phone Number:
Location: United States > Wisconsin > Wauwatosa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Wauwatosa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Milwaukee- West Medical Center 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel Milwaukee West Medical Center! Our beautiful property is centrally located in Wauwatosa s bustling business/medical district nestled on a quiet hillside one block away from Milwaukee West Medical Center. We are located near several local companies including Briggs & Stratton, Kaplan Financial, Western States Envelope, WI Expo Center, Siemens, Kohls, Dearborn Financial, Froedtert Hospital, Children s Hospital, Medical College of WI and GE Health Headquarters.This Milwaukee Hotel is ideally situated off Highway 45 and located near some of Milwaukee s top attractions. Nearby you will find The Milwaukee Zoo, WI State Fair Park, Pettit National Ice Center, Milwaukee Mile Raceway, Miller Park, Harley Davidson Museum, Miller Brewery, Mayfair Mall and more!When you stay at the Holiday Inn Express Hotel Milwaukee West Medical Center you will receive all the comforts of home. Each of our 121 beautifully appointed rooms feature our Simply Smart Bedding Collection, complimentary high speed wireless Internet, free local calls, hair dryer and many other modern amenities. On site you will find a 24 hour business center, 24 hour fitness center, free parking and a complimentary weekday local (within 8 miles) shuttle service. Every morning we offer our complimentary express hot Smart Start Breakfast Bar featuring a variety of hot and cold breakfast items. ... more   less 
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Also Known As:
Holiday Inn Express Milwaukee- West Medical Hotel Wauwatosa
Holiday Inn Wauwatosa
Wauwatosa Holiday Inn

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