Hotel staff was friendly, but they all seemed unhappy. The hotel was very outdated and the AC in our room was from 1955 and blew more warm air then cold. I complained and was told that no maintenance or management was in on the weekend. I am not in the hotel industry but.... to me that seems like it would be the busiest time and you would want both on staff.
I was then told someone would follow-up with me so I gave them a week and called them on a Friday and they said they could not work on this as it was the weekend and they were busy.
As someone else mentioned the continental breakfast was terrible, you could tell they put out the cheapest of everything to keep costs as low as possible. It was also very tacky that all over the breakfast room where tip signs for the wait staff, I am sorry but the owner should pay more since he is not putting his money into the food or updating the restaurant. This is the only continental breakfast I have been too that they collect your "free breakfast coupon" before you can enter.
Overall the people seemed to be good people, but the place is poorly managed, outdated and not worth the money. Overall customer service is not good either since I still have not been able to talk with anyone about my stay and the AC not working.
- Official Description (provided by the hotel):
- QUALITY INN FREE SHUTTLE SERVICE TO GRANITE PEAK SKI Get more value at the pet-friendly Quality Inn® hotel in Wausau, WI near State Park Speedway, Leigh Yawkey Woodson Art Museum and Central Wisconsin Airport, to which we provide free transportation! Conveniently located off of Highways 51 and 29, this Wausau hotel gives you easy access to The Grand Theater, Yawkey House Museum and such points of interest as: Nine Mile Forest Rib Mountain State Park Granite Peak Woodson History Center The Center for the Visual Arts Shoppers can browse for treasures at Wausau Center Mall; beer lovers can sip microbrews at Bull Falls Brewery; and the whole family can catch some thrills slipping and sliding in the snow at Sylvan Tubing Hill! We offer you real value for your hard-earned money and meet the needs of all kinds of travelers. Business travelers appreciate our meeting rooms and banquet facilities, which can accommodate up to 400 people. They also appreciate our business center, which features copy and fax services and a computer with Internet access. We welcome you to savor a delicious meal in our restaurant, Hoffman House, and a refreshing drink in our lounge, which features a cocktail hour. Swim in our indoor heated pool, utilize our guest laundry facilities, utilize the nearby fitness center with free passes from the front desk and enjoy such amenities as: Free hot breakfast Free WiFi Indoor heated pool and whirlpool Bus, truck & R.V. parking Make yourself at home in your guest room, which features a 32-inch flat-screen TV and coffee maker. Some rooms also feature a refrigerator, microwave, sofa sleeper and balcony. Your Q Bed features a comfortable, premium mattress and linens, a generous supply of fluffy pillows and a soft, plush blanket–because we know you value a good night's sleep. Relax and focus on the experiences you came for! Enjoy the combination of friendly service, generous amenities and cozy accommodations at the Quality Inn hotel in Wausau, WI. We look forward to hosting you! ... more less
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- Also Known As:
- Wausau Best Western
- Best Western Wausau