We booked a mid-December trip to this hotel after reading the reviews here and hearing similar comments from friends who must go to Wausau for family reasons.
It was my dad's 80th birthday, so we booked a great rate, enjoyed the comfortable room, was pleased to see there was an OK fitness center.
We even booked the big family birthday dinner at City Grill, the hotel's restaurant, where the staff and food were much better than expected.
However -- and this is a BIG however -- when my brother called the day of the birthday party sick in bed with the flu (remember H1N1?) he asked me to cancel his reservation because he could not budge out of bed much less come to Wausau. The desk clerk said he would be charged, because we have a 24-hour cancellation policy, which was never explained to me when I made room reservations.
Still, I underscored: HE HAS THE FLU. Do you want a flu bug in your hotel? "You'll have to take it up with the manager on Monday." I called the manager that Monday. Got her voice-mail. No call was returned. I emailed her the next day. No response. One month later, still no word.
So, enjoy the rooms, the restaurant, the amenities, the cleanliness, but don't expect big city service here until the management learns how to handle guests and passes that skill along to the rest of the staff.
- Official Description (provided by the hotel):
- The Jefferson Street Inn is downtown Wausau's full service, luxury hotel featuring 100 suites and executive guest rooms. Pamper yourself in our warm, inviting surroundings. Unwind in your personal whirlpool bath, then slip into one of our cozy robes and relax on our pillow-top beds by the fireplace in your suite. Jefferson Street Inn is located in the heart of downtown Wausau, adjacent to the historic Washington Square shopping center. Jefferson Street Inn is a full service luxury hotel that offers sophisticated accommodations and suites, all rooms include microwaves, mini fridges, coffee makers with Starbucks coffee, Aveda amenities, large desk area and impeccable customer service. At Jefferson Street Inn, you'll enjoy a vacation in close proximity to Wisconsin attractions and activities. ... more less
- Reservation Options:
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- Also Known As:
- Jefferson Street Hotel Wausau
- Jefferson Street Wausau