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“Beware of hidden fee for in-room safe”

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Days Inn & Suites Wausau
Ranked #4 of 10 Hotels in Wausau
Milwaukee
2 reviews
“Beware of hidden fee for in-room safe”
3 of 5 bubbles Reviewed June 25, 2013

Room was clean. Glad to have air conditioner that was quiet, unlike some places we've stayed where it loudly went on and off through the night. Sink drain needed unclogging as water wouldn't go down immediately if you ran it over 10 seconds. Refrigerator didn't work. Had it on second highest level, but wasn't cold. Glad we were warned about in-room safe fee. Asked manager to have it removed, and also mentioned sink and refrigerator problems. Manager seemed miffed that we mentioned safe, sink and refrigerator problems, but deducted safe fee. If safe fee is corporation policy, this should be changed. Breakfast was fine, except for cream cheese and butter, which were difficult to spread because plastic knife was very flimsy and broke. Had to use plastic spoon to get these items out of packaging and mush down on bagels. On checking out, manager was cool and didn't thank us for staying. However, young woman who checked us in was very hospitable.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Kenneth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N P, General Manager at Days Inn & Suites Wausau, responded to this review, July 3, 2013
Your review means a great deal to us. Thank you so much for sharing your experience with everyone on TripAdvisor.

We have reviewed this situation with our Housekeeping Department and retrained and improved our inspection process so guests in the future will never experience this situation. Also regarding the safe we do disclose at the time of check in and have the guest initial and let them know that if they do not use the safe they will get the $1.58 credited at the time of check out.

We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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312 reviews from our community

Traveler rating
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    101
    67
    14
    17
See reviews for
126
80
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57
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Any
English first
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Additional Information about Days Inn & Suites Wausau

Property: Days Inn & Suites Wausau
Address: 4700 Rib Mountain Dr., Wausau, WI 54401-7644
Phone Number:
Location: United States > Wisconsin > Wausau
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in Wausau
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Days Inn & Suites Wausau 2.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Days Inn Wausau
Wausau Days Inn
Days Inn Hotel Wausau

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