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“Wausau”

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Days Inn & Suites Wausau
Ranked #4 of 11 Hotels in Wausau
Certificate of Excellence
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341 reviews from our community

Traveler rating
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    69
    18
    19
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Any
English first
Madison, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 4, 2012

Needed to reserve a room in order to attend a funeral in the Wausau area the following day. Booked the room online at 9:15pm but the check in date defaulted back to the current date and not the day that we needed the room. After noticing the incorrect date, we called the hotel within 15 minutes to notify them of the booking error and requested a date change, we needed it for Tuesday evening not Monday evening, the same night it was booked, a rather simple request knowing full well that the hotel wasn't completely booked on either night. Was told by both the desk clerk and the next day by the manager that there was nothing that could be done because it would "mess up their books". We were not asking for a refund, only an adjustment for the room on the night we actually needed it. In an industry where the primary focus should be on customer service, I feel that this point was completely missed by both employees that we spoke with. If this is how they decide to treat their customers then we will never need to request to use their services again.

Stayed December 2012, traveled with family
Helpful?
4 Thank Scott J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick P, General Manager at Days Inn & Suites Wausau, responded to this review, December 10, 2012
Thank you for your feedback.

We sincerely regret that we were unable to meet your expectations. Your reservation was booked by Expedia. We did call Expedia and request them to change the date which they denied.

If you would have reserve the room with us directly without any argument we would have change the date.

I would welcome the opportunity to discuss your reservation in greater detail. You may contact me at nickpatel@sunshinehospitality.biz or call the hotel at 715-355-5501 and ask to speak with Nick Patel.

I look forward to our correspondence.

Sincerely,
Nick Patel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Days Inn & Suites Wausau

Property: Days Inn & Suites Wausau
Address: 4700 Rib Mountain Dr., Wausau, WI 54401-7644
Phone Number:
Location: United States > Wisconsin > Wausau
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Wausau
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Days Inn & Suites Wausau 2.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Days Inn Wausau
Wausau Days Inn
Days Inn Hotel Wausau

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