Needed to reserve a room in order to attend a funeral in the Wausau area the following day. Booked the room online at 9:15pm but the check in date defaulted back to the current date and not the day that we needed the room. After noticing the incorrect date, we called the hotel within 15 minutes to notify them of the booking error and requested a date change, we needed it for Tuesday evening not Monday evening, the same night it was booked, a rather simple request knowing full well that the hotel wasn't completely booked on either night. Was told by both the desk clerk and the next day by the manager that there was nothing that could be done because it would "mess up their books". We were not asking for a refund, only an adjustment for the room on the night we actually needed it. In an industry where the primary focus should be on customer service, I feel that this point was completely missed by both employees that we spoke with. If this is how they decide to treat their customers then we will never need to request to use their services again.
Property: Days Inn & Suites WausauAddress: 4700 Rib Mountain Dr., Wausau, WI 54401-7644
Location: United States > Wisconsin > Wausau
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Ranked #4 of 11 Hotels in Wausau
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Days Inn & Suites Wausau 2.5*
Number of rooms: 50
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- Also Known As:
- Days Inn Wausau
- Wausau Days Inn
- Days Inn Hotel Wausau