Upon arrival, the hotel looked ok from the outside. When entering you have to walk through a maze to even find the front desk. When we found it, we were promptly greeted and assisted by Robert (who was completely wonderful!) Only to find out they screwed up the reservation. Robert did his best to accommodate, he just needed assistance from a supervisor. A woman came (Pam, I believe..the sales supervisor) and took all of Roberts great service and knocked it down. She gave an extremely bad attitude, and made no effort to assist! After throwing some papers on the desk, she just said "do whatever" and walked away.
We then proceeded to the room where we were greeted by 1970s filth and decor. There were stains on the walls, mold in the sink and corners, doors that were damaged, and wallpaper that was peeling. If that was not bad enough, you can hardly fit an adult in the bathroom (that doesn't lock).
The pool area was a positive. The hot tub was wonderful (once you figured out how to turn the jets on). There are also lots of nice areas with chairs to hang out on.
While walking around, we discovered there was a sauna and weight room. Word to the wise....DO NOT GO THERE!!!! It is located in the basement and is extremely creepy! The sauna did not work and was so small you can hardly fit 2 people in it! There were lots of disturbing sounds down there....even though we were the only ones there. (Haunted maybe?)
Overall, I would not recommend or stay at this dump again. Major renovations need to be done in order to make it appealing!
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- Also Known As:
- Plaza Hotel Wausau