A group of 12 friends and I wanted to reserve some villas for an upcoming ski trip. I talked with Brenda through email, and worked out that they had 2 villas available for the weekend we were looking at. I knew it was a holiday weekend so I double checked it was ok to stay 2 nights and not 3, and they confirmed that was fine. (2 nights was crucial because most of our group couldn't stay a full 3 nights because of work).
I call to make the reservations and everything is fine. Then, later that night I get an email in a document form I can't open on my computer. I finally find a way to view it and all it says is it's a 3 night minimum for that weekend. I quickly email again copying the conversation I had with Brenda and asking them to honor their 2 night agreement. A week passes and no response. I try to follow up but no luck. then a few days later I get 2 of the same generic automated email canceling my reservation.
What a complete waste of time and lack of customer respect. Needless to say not doing our business here.
- Official Description (provided by the hotel):
- Discover a one-of-a-kind boutique HOTEL and Inn nestled in the beautiful Northwoods of Wausau, Wisconsin, just steps away from the highly acclaimed Granite Peak Ski Area and Rib Mountain State park, where the luxury of an upscale bed-and-breakfast are combined with the convenience of a resort hotel. With Woodburning fireplaces in every room, thoughtful amenities and impeccable service, Rib Mountain Inn/ Granite Peak Lodge promises an exciting experience that you won't find anywhere else. Enjoy our extended stay options or nightly hotel. Outdoor Hot tub 14 person On golf course and Ski hill remodeled in 2015 ... more less
- Reservation Options:
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- Also Known As:
- Rib Mountain Hotel Wausau