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“Disappointed”
Review of Super 8 Wausau

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Super 8 Wausau
Ranked #8 of 11 Hotels in Wausau
Reviewed October 9, 2012

  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank JAN E
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Nick P, General Manager at Super 8 Wausau, responded to this reviewResponded October 15, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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555 - 561 of 594 reviews

Reviewed September 4, 2012

My husband and I stayed here for a weekend while in Wausau. The hotel is in a nice location, with restaurants within easy driving distance (or a long walk). There is a McDonald's adjacent to the property and a convenience store/gas station across the street.

We had a 2nd floor room with a fridge. The room was clean and was nice, but they spray a fragrance in the air when the room changes between customers - I was told this is so others don't smell the previous guests. I get severe headaches from fragrances, and was told that they wouldn't be able to clean our room because there are fragrances in their cleaning products, too. So we elected to just get fresh sheets and linens each day. The smell of clean doesn't bother me, just perfume, which is what they appear to spray in the room.

Otherwise, this is a nice hotel. They have a nice indoor pool that was constantly in use, particularly by children. Breakfast is okay, the same as the other Super 8s - basically cereal, rolls, bread and waffles. No eggs or sausage while we were there.

Note: There is no elevator, so be sure to ask for a 1st floor room if you cannot comfortably use steps.

  • Stayed: August 2012, traveled as a couple
    • Value
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Thank Minneapolis_MNLegs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick P, General Manager at Super 8 Wausau, responded to this reviewResponded October 2, 2012

Thank you for taking the time out of your schedule to complete our guest survey regarding your recent stay at our hotel.
Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2012

No complaints about this motel. Clean and well maintained.
Near restaurants, interstate. Good breakfast.

  • Stayed: July 2012, traveled as a couple
    • Value
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1  Thank richard b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick P, General Manager at Super 8 Wausau, responded to this reviewResponded August 16, 2012

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Again, thank you for completing our survey and if I can be of assistance to you, don't hesitate to contact me directly at 715-848-2888.

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Reviewed June 20, 2012

We miss the powdered sugar donuts and hard boiled eggs that were on the breakfast buffet but are no longer served.

  • Stayed: June 2012, traveled with family
    • Value
    • Location
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Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 21, 2012

Thank you for your comments. I apologize that your experience was anything less than satisfying. We are prepared to resolve any situation that does not meet our high standards. Regarding the breakfast from May of this year all Super8 are being mandated by the corporation that they have to have a standard breakfast so that they any Super8 guest drive they all have the consistency.

All Super8 will now have to provide Simply Super Cinnamon rolls, two kinds of breads, waffles, two kinds of fruits, yogurt and one signature item, which in our hotel we provide the biscuits and gravy.

We hope to be of service to you in the future. If I can provide any assistance, don't hesitate to contact me directly at 715 848 2888.

Thank You,
Nick Patel
General Manager
Super8 Wausau, WI

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Reviewed June 6, 2012

Management here sucks. They are rude and mean. The customer is supposed to be right but not to these guys. Not a friendly place to stay is all I can say. I wouldnt recomend this place to my worst enemy.....

Room Tip: Dont stay here!!!!!!
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  • Stayed: June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick P, General Manager at Super 8 Wausau, responded to this reviewResponded June 13, 2012

Thank you for rating our hotel and providing your comments.  We take great pride in Guest Service and Customer Satisfaction.  Although it is our goals to meet the needs and expectations of each and every guest we serve, we realize that a few of our guests may not be completely vowed.
 
We apologize that your experience was anything less than satisfying. Please rest assured and know that we will go above and beyond and do everything in our power to make it right and earn back your respect, trust and business.

Nick Patel
General Manager
Super8 Wausau,WI

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Reviewed May 24, 2012

Clean but had a musty smell. We were on the first floor. Extended cable tv. Coffee and refridgerater in room. Fitness room with tredmill, eliptical, and a bike. Indoor pool was cool and whirlpool was clean . Complimentary breakfast was good with yogurt and buscuits and gravy. Very good folgers coffee. I will definately stay here again.

Stayed: May 2012, traveled as a couple
1  Thank mnraine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick P, General Manager at Super 8 Wausau, responded to this reviewResponded May 30, 2012

Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2012

This is the unknown gem of Wausau - a great hotel at a great price. All the amenities, including fitness room, indoor pool, breakfast, refrigerator in room, fairly new and right next to a McDonalds along with many other restaurants within walking distance. Also right off I-39, with prices that cannot be touched anywhere.

  • Stayed: May 2012, traveled on business
    • Value
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    • Service
Thank Wanderingw_21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick P, General Manager at Super 8 Wausau, responded to this reviewResponded May 30, 2012

Thank you for your compliments. Please know that your feedback is extremely valuable to us. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
Our greatest compliment is for you to return to us for The Best Value. We hope to see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Wausau

Address: 2006 Stewart Ave, Hwy 51/I-39, Hwy 29 & 52, Wausau, WI 54401-5389
Phone Number:
Location: United States > Wisconsin > Wausau
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 11 Hotels in Wausau
Price Range: $66 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Wausau 2*
Number of rooms: 88
Official Description (provided by the hotel):
Completely renovated motel located in a thriving service section of Wausau. We are close to many restaurants, recreational areas and shopping centers. ... more   less 
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Also Known As:
Super Eight Wausau
Wausau Super Eight
Wausau Super 8

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