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“Hotel is lovely, that's about it.”
Review of The Clarke Hotel

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The Clarke Hotel
Ranked #3 of 9 Hotels in Waukesha
Certificate of Excellence
Reviewed November 16, 2010

Stayed here for two nights in November with my mother and sister. We were in town to visit family. Upon entering the hotel it appeared nice, very clean and nicely decorated. That is about all the good I have to say. There was a young woman who worked the front desk who always had a scowl on her face. When making a request to valet our car (there is no close overnight parking), or get linens for our pull out sofa she seemed very put out. She didn't offer any helpful information, anything we needed to know we had to pull out of her. Communication was definately a huge downfall at this hotel. The people don't communicate. It felt like we were expected to know how things were done there. There was not much useful information in the room as you normally find either. The checkout time could not even be found anywhere. The continental breakfast they have is next to nothing. Two small danishes, four cans of pineapple juice and a pot of coffee were all that was out at 7:30 in the morning. We never saw another soul. It was as though we were the only people there. There is no room service at this hotel, and not even a vending machine should you want a soda. We only saw the bar and restaurant open on Saturday. It is a shame because it is an attractive, historic area of downtown with nice little shops and galleries. The people at this hotel do nothing to make anyone want to come back again.

  • Stayed: November 2010, traveled with family
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3  Thank Lora F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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117 - 123 of 130 reviews

Reviewed October 18, 2010

We blocked off rooms at the Clarke Hotel for our wedding. The terrible experience began when our guests had to wait for 15 mins before someone was even at the front desk. They rang the bell several times and even tried calling...no one was around. Several of our guests were given rooms with fewer beds then they had reserved but were charged the higher amount. We had been told that breakfast would be provided, we even called two days prior to confirm what would be available, yet in the morning, there was no breakfast and my husband had to go out and buy bakery for our guests (not how I planned to spend our first morning as husband and wife). The employees gave various answers and seemed to have no idea what was going on. They even charged us for our room, which we were told would be free for using them for our wedding guests. When we asked to speak to a manager we were told one was not available. We have called few times over the last couple days and have yet to talk to a manager or receive a call back. They did, however, have time to call our guests and tell them they were being charged $90 a piece for robes that they say were taken (which they were not). This experience has made a perfect wedding weekend end in complete frustration.

  • Stayed: October 2010
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5  Thank Kimgrim81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2010

Terrific beds, love the bathroom (jacuzzi tub, multiple shower heads). Scones, coffee and juice in the morning. Don't stay on the 3rd floor unless you like dragging your suitcase up stairs (the elevator only goes to the 2nd floor). The restaurant is expensive for the area, but the food was wonderful. Old part of town, trying to come back, surrounded by bars and tattoo parlors, but check out the pottery shop across the street for some terrific deals on handmade ceramics.

  • Stayed: October 2010, traveled as a couple
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Thank madisonkathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2010

Hotel is trying to present itself as an upscale hotel, but it is just a small Mom and Pop Hotel. Hotel is newer construction, built of poor construction grade materials. We stayed on the second floor and I could hear ever step the room above us took. A/C did not work and we found out too late in the evening and front desk said he would need to call the owner of hotel in order for us to switch rooms. Shower door would not close all the way, thus water got all over the floor. Had to use extra towels to soak up water. Front desk gave me hard time for asking for additional towels due to there only being two of us, although I told them what happened regarding the shower.
No curtains, only shades that allow light to come through. If you want to sleep in or keep your room dark, not the place too stay.
Parking was way too far away from the hotel to park yourself and someone broke into two other cars the night we stayed at the hotel.
At dinner, we meet a couple that said the hotel was in finanial trouble. That last year the city almost took away their liquor lic. due to the fact they where so far behind in taxes.
For the money----------Stay at a chain hotel, where they will take care of you.

  • Stayed: September 2010, traveled as a couple
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4  Thank Magarette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2010

We live not too far from here so staying was a choice just because we wanted to check it out. The place is a bit new for my taste, still missing the decor and nicknacks that collect over time and give a place charm. However the modern room was well appointed and the view of the Main street perfect for parade watching or people watching during the many art crawls in the area. We have eaten at the restaurant at least 4 times for dinner and twice for lunch each time we loved the food and service. Perhaps a little bit pricy for the area which is still recovering form old age and rundown into a quant and charming artsy downtown. But there is plenty of great galleries and shops to explore, more bars than I can count, and a great well landscaped river walk that seems to go on for a very long way if you need to walk, jog or ride a bike. I found the owners attentive and when asked they gave us a tour of the wine cellar, guest rooms kitchen and everything. Very accommodating and friendly.

  • Stayed: December 2009, traveled as a couple
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Thank CONVINCER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2010

My husband and I were researching a nice/romantic place to stay at the end of a road trip in the fall of 2009. We booked one of the last available rooms after seeing the Clarke Hotel's website. When we arrived, a valet helped us with our car and informed us on how to get to the lobby. It was at this point that we were told there was a wedding reception being held at the hotel. We had planned on having a romantic dinner at the hotel restaurant: closed due to the wedding. We came back to the hotel after visiting our friends for a good night's rest before our long drive home the next day: the DJ was directly below us and the bass was LOUD. The front desk laughed when I called to complain. It was well past midnight before the DJ stopped which was then followed by loud talking in the halls and slamming doors. This hotel is NOT quiet. Our room had a large window but no view-just a wall. Continental breakfast consisted of a cold pot of coffee, a tray of scones and an empty area where cold juice should have been. When we checked out in the morning, we explained why we were unhappy about our stay to the person at the front desk. However, Candie the manager was no where to be found and we were not given any compensation for our inconvenience. When we got home, I tried multiple times to call Candie and each time was asked what it was regarding. And each time I said that it was about a complaint, I was told Candie was "in a meeting." After several attemps I left a voice message that has never been returned. My advice for those looking to stay at this hotel: DO NOT stay here if there is a wedding unless you are part of it. This review has been difficult to write because the hotel is clean and has nice furnishings, but the bad service and wedding reception situation made for a terrible stay.

  • Stayed: October 2009, traveled as a couple
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1  Thank MistyPink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2009

I recently was a part of a meeting day at the Clarke Hotel. Our group used a large beautiful conference room and had an amazing day. Amazing space and wonderful customer service! I'm looking forward to going back for an overnight stay in their beautiful rooms and a night out in downtown Waukesha.

  • Stayed: November 2009, traveled on business
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Thank smalltownwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Clarke Hotel

Address: 314 W Main St, Waukesha, WI 53186-4605
Location: United States > Wisconsin > Waukesha
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Waukesha
Price Range: $133 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Clarke Hotel 3*
Number of rooms: 20
Official Description (provided by the hotel):
Welcome to The Clarke Hotel in beautiful Waukesha Wisconsin! Located in the heart of Historic Downtown Waukesha, Wisconsin, at the landmark Five Points Junction, The Clarke Hotel is a unique treasure. The Clarke Hotel offers intimate luxuriousness in a relaxing, historic neoclassical style - including tasteful full-service hotel accommodations, and amenities for the corporate and leisure traveler. The Clarke Hotel is a unique hotel experience in the new "boutique" tradition, and is characterized by its unique and historic architecture, and an intimate, charming appeal. A stay at The Clarke Hotel is always sure to evoke pleasant feelings and memories will have you coming back again and again! First opening in 2008 after extensive and exhaustive renovation, yet retaining the distinct flavor of heady days gone by, The Clarke Hotel occupies four historic buildings in the heart of Waukesha's business and arts district, and is only minutes away from sites and attractions in metropolitan Milwaukee. The Clark Hotel combines contemporary sophistication with old-world charm You will be surprised and pleased by our unique, sophisticated, modern, and comfortable accommodations for you, your loved ones, or that "Very Important Person" or guest - the value, attention to detail, and the Wisconsin "home town" feel of Waukesha. ... more   less 
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