My girlfriend was charged $250 dollars for incense damage. We used incense for the smell to fragrance the room. During our stay a security officer started bamming on the door, while we were relaxing. When my girlfriend opened the door, security asked, what was going on. Stunned! We reply with what do you mean. Security asked, if we were smoking, because he could see and maybe smell the incense smoke. We replied by saying no! We have lit incense in the room. Security loudly says stop it and accuses us of smoking marijuana. I tell him there is no law against incense and no marijuana was being smoked. Security then says stop it and if it continues police would be notified. A very uncomfortable experience "when incense was the only thing burning and creating an aroma. It was as if we were being judged because of incense. My girlfriend rented 3 rooms and bought water park passes. She gave this hotel, a good sum of money for a terrible experience. Upon leaving the hotel at checkout, nothing was mentioned about disturbances with the room. A happy face greeted us at the front desk completing checkout. Now my girlfriend noticed a $250 charge to her credit card for incense damage supposedly. Nothing was damaged within the room. A charge was made without showing any pictures of this damage. She was never notified and when my girlfriend tries to contact the person of interest regarding this matter, she keeps getting the run around. She has asked for pictures and still nothing. If your going to charge someone $250 for accusing them of damaging something, why wouldn't you contact them. Unprofessional and suspicious. Never again will we spend our hard earned money at this place to get treated like crap. Still waiting on the proof that's suppose to justify this charge.
- Official Description (provided by the hotel):
- The Country Springs Hotel, Water Park and Conference Center, located only 20 minutes west of Milwaukee, is situated on 40 picturesque acres of the Kettle Moraine Countryside. Our luxurious whirlpool suites, 40,000 square feet of meeting space, 2 restaurants and a 45,000 square foot Water Park is the *Essence of Hospitality*. Each of guest rooms include free WiFi, microwave and refrigerator. Suites offer spacious, marble bathrooms with whirlpool tub. ... more less
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- Also Known As:
- Country Springs Hotel
- Country Springs Waukesha