I cancelled a room the day before we checked in. When we checked in I signed the check-in form and nothing was mentioned, nor was anything written on the check in form. The room smelled when we got in there, they had the windows open to air it out, but that didn't help. When we checked out I was told I would have to pay for the room that I cancelled. I was given a receipt for $194.92, and then they handed me a sales slip for $292.38 to sign to bill my credit card. I crossed off $292.38 and wrote all over the sales slip in 3 different places that I would not authorize any more than the $194.92. Thru the dispute process with the credit card company, I found out that the oriental couple that is running this place had "doctored" the slip that I had signed. I had the credit card company mail me a copy of the receipt that was submitted - most of my writing was "whited" out and my signature had been "doctored" or forged as they had to white out part of my signature to erase what I wrote. Country Lodge also produced a confirmation notice that I never received with their cancellation policy which I was never informed of. Buyer Beware - DO NOT STAY HERE! Dealing with these oriental people was a nightmare! We were getting phone calls from some oriental corporate officer on the east coast pretty much stated that he knew there were some communication problems with his staff and he was working on.
- Also Known As:
- Country Lodge Of Turtle Lake Hotel Turtle Lake