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Best Western Tomah Hotel
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Reviews (239)
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All reviewsattached perkinsperkins restaurantfront deskfree breakfastbar attachedadded bonuspool areahockey tournamentnice surprisebeds were comfortablegreat place to staythe staff was friendly and helpfulhot tubexcellent stayconvenient locationwould stay here againone night stay
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Reviewed November 19, 2013

I was in Tomah, WI November 15th through the 18th and stayed here at the Best Western. I am from Huntington Beach, CA and have traveled cross country and stayed in many hotels. I must say that this was the best hotel experience I have had in many years. My room was very clean and the bed was extremely comfortable, especially with my back issues. I was so impressed with all of the amenities, on site bar, restaurant and swimming pool, which was so convenient. Mediocrity is not at all what this place stands for, thank you Best Western staff! Each and everyone of you were so nice and accommodating. Thank You again Best Western!

Laura Johnson

  • Stayed: November 2013, traveled as a couple
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Thank laura j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this reviewResponded November 20, 2013

We are so glad you enjoyed your stay! We hope you will be back to stay with us again soon!

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Reviewed November 12, 2013

We stayed at this hotel for a formal dine-out with my husband's company. The service and hotel accomodations were wonderful. However, the food served at the banquet hall was below average. We have stayed at this Best Western many times before; it is a lovely hotel. It would be great if the food better reflected the hotel's overall quality

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Claire K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this reviewResponded November 20, 2013

We'd like to thank not only you for staying with us, but also your husband's company for hosting the dine-out here. We pride ourselves on our service and would like to apologize for the food not meeting the same standard as the rest of your experience.

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Reviewed November 3, 2013

My husband and I are not very picky about hotels. Our minimums are cleanliness, hot water and water pressure in the shower. One of our minimum requirements was met--cleanliness. By 9 AM, there was very little hot water. The water pressure in the shower was weak and the shower head needed replacement.

The furnishings were tired and the drapes dingy. When we arrived the refrigerator was wide open and not working. On my visit to the front desk. I had to get in line. Other guests had a range of other complaints: light bulbs burned out, fixtures with short circuits, unplugged TV's and lights. I must say that the front desk staff was cooperative.

The place was very noisy. Raucous laughing and yelling in the hallway at 2 AM.

Breakfast was free at the Perkins right next door. That is a step up from the carbohydrate heaven that characterizes most hotel breakfasts in hotels in this price range.

  • Stayed: November 2013, traveled on business
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Thank ggbeaumont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this reviewResponded November 20, 2013

On behalf of our entire staff, I would like to apologize for not exceeding your expectations. We hope that you willwith us again and give us another chance to provide you with the superior quality of stay that each of our guests deserve!

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Reviewed October 17, 2013

Hotel had a beautiful lobby and the desk staff was wonderful. But be warned: Just because you get a non-smoking room does not mean it will NOT smell like smoke! Ours had obviously been smoked in quite recently. The room was mostly clean, however the wood furniture and lamps were quite dusty. There were also smeared dog nose prints on the window. They had obviously forgotten to wash that. Kinda gross. Rooms seemed a little high for the Tomah area, which doesn't have all that much going on.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this reviewResponded October 21, 2013

We are so sorry that your stay was less than perfect. We strive for the utmost in cleanliness and we apologize that we were not able to follow through with that for you. We hope that you will give us another chance.

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Reviewed October 7, 2013

We stayed for 3 nights the end of Sept for cranfest. Staff was VERY friendly and our room was very clean. Only down side was the noise. You could hear neighbors dogs barking threw out our stay and the last morning kids playing around. Not sure if Dogs are allowed in the rooms but it will keep me from staying here again. Also the toilet is very loud when flushed and the doors all slam shut so we constantly heard our neighbors door slamming a lot, I'm sure they heard ours slam too. Also they up the rates for cranfest AND then don't accept discounts like AAA or military discount during cranfest! Can you say GREEDY!!!!

  • Stayed: September 2013, traveled with friends
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Thank sarahrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this reviewResponded October 8, 2013

We'd like to thank you for your business and we hope you had a wonderful time at the Cranfest! We take pride in our friendly, warm service and pet friendly policies. We'd like to apologize for the noise issues you experienced while you were here, there certainly is a lot of traffic in the hotel during special events.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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