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“A bit run-down and in need of serious safety updates.”

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Best Western Bridgeview Hotel
Ranked #2 of 9 Hotels in Superior
Reviewed October 22, 2013

A colleague and I stayed at this location; the price was decent for a weekday/weekend stay. We were poolside, so it was an even better deal. However, that was one of the few redeeming quality's here. Upon check in, I was greeted by a friendly staff who quickly checked me in and gave me easy to follow directions to my room. After parking, we proceeded through a side entrance to our room; first we had to walk through some sort of housekeeping obstacle course located near the soda machine. There were 3 housekeeping carts loaded with re-stocking items for the rooms, tons of used/soiled towels on the floor and the door to the laundry room was wide open; no one was inside working. We arrived at our door loaded down with luggage and computers only to find that neither key would work. My colleague went to the front desk and soon came back with the friendly front desk staff; she tried both our keys as well as her master key; nothing worked. She sent the maintenance guy to our room and he proceeded to change the batteries in the door lock mechanism; he admitted they knew it needed to be done, should have been done, but was not done and yet still rented the room.
We used the pool and hot tub the first night. The safety bars on the pool and the hot tub had one loose handle....on both, the left handle. It is inexcusable to not have those fixed. While trying to relax in the hot tub I looked down only to find it full of sand. While I do not blame the hotel staff for this, as there were many "working men" staying there and I suspect it was from them, I do think it is the hotel staffs responsibility to encourage/enforce the rules that their guests shower prior to entering the pool area. The room itself was clean and roomy, the walls are a little thin and we could hear our neighbor snoring loudly.
I doubt we will be back again.

  • Stayed: October 2013, traveled on business
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Thank DeniseF6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Best Western Bridgeview Hotel, responded to this reviewResponded October 25, 2013

Dear DeniseF6,

I am very sorry you were disappointed in us during your recent stay and offer my apologies. We want to provide all our guests with the best service and accommodations and take it very seriously when we find we have fallen short. I have address the housekeepers and maintenance teams to attend to the things you mentioned here, and appreciate your input. We would like the opportunity to make amends, and hope you will contact us via kenjacobs@zmchotels.com, so we can attempt to make this right for you. I will use your review in discussions and training to improve our operation. I hope you will give us another chance to earn your trust on a future visit.

Sincerely,

Ken Jacobs
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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393 - 399 of 478 reviews

Reviewed October 22, 2013

Screaming kids and chlorine smell was the bad part,, the rest,, the room was clean and had all the things in it, wifi worked,, breakfast was ok,, bagels were stale, there were plenty of places to eat if U were willing to drive out and find it,, loads of construction going on and detours were confusing,,, front desk clerks were nice,,,
would stay here again

Room Tip: want to get some sleep and peace and quiet,, avoid the rooms near the pool where the kids are scream...
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  • Stayed: October 2013, traveled as a couple
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Thank CloggieUsa2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Best Western Bridgeview Hotel, responded to this reviewResponded October 25, 2013

Dear CloggieUsa2001,

I am truly sorry we disappointed you during your recent stay with us and hope you will accept my sincere apologies. Our goal is to provide all guests with excellent service and accommodations and we take it very seriously when find that we have fallen short. Your review will help us to improve the overall experience for our current and future guests. I'm happy to see that you will be staying with us again, so that you may see that your experience was the exception rather than the rule. We value all guest feedback, so please continue to let us know how we are doing. If you would like to discuss this further, please contact me via kenjacobs@zmchotels.com at your convenience.

Sincerely,

Ken Jacobs
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2013

I wasn't really planning on staying here but it was raining and I was tired. The area didn't look too good (lots of bars/liquor stores in the area with young guys hanging around) but it was getting late and I didn't know where else I might get a place. This hotel has lots of buildings and I didn't want to get put into a building far from the main desk and I wasn't. I was however, put into a room that had a strong smell of mold that I couldn't trace to any one source. It didn't seem to be the bathroom, or the cooling system, or anyplace. It just smelled. But it was late, I was tired and hungry. So I went next door to the steak restaurant, came back, slept, ate breakfast and left. I did try to speak with the manager, Doug Petrin, before leaving but he wasn't available. He did call me later that weekend. He was very sorry for my problem with the odor and said the room is going to be remodeled soon and gave me a discount.

Breakfast is the usual Best Western fare but it is in a very dim room (relies on the sun, which wasn't out) and next to the pool so if kids start to splash you could get wet. If it hadn't been raining there was a nice courtyard area outside my room.

  • Stayed: October 2013, traveled solo
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Thank SusieLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Best Western Bridgeview Hotel, responded to this reviewResponded October 16, 2013

Dear SusieLou,

Thanks for choosing our hotel and for posting your candid comments about your stay with us. I am sorry about the discomfort you experienced due to the odor in your room and hope you will accept my apologies, too. Doug is correct, we do have a major renovation planned and I hope you will stay with us again and let us know what you think of the changes we make.

Sincerely,

Ken Jacobs
Guest Relations Manager

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Reviewed October 14, 2013

If you are traveling with kids and want to stay at a place with an indoor pool you can turn your kids loose at, this is the hotel for you! For anyone else, avoid unless you enjoy screaming kids will midnight, strong chlorine smell, and a breakfast only those under 18 would enjoy.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Art J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Best Western Bridgeview Hotel, responded to this reviewResponded October 15, 2013

Dear Art J,

Thank you for staying with us and sharing your candid comments. I'm sorry if you were unhappy with any aspect of your stay an hope you will accept my apologies. If you would like to discuss this further, please contact me via kenjacobs@zmchotels.com at your convenience. I hope you will give us another chance to gain your trust on a future visit.

Sincerely,

Ken Jacobs
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2013

Affordable suite I loved it! Nothing fancy but still very nice. Bed was awesome, breakfast was fresh and generous, employees were helpful, Taylor at the front desk was very helpful when we needed help getting into our room. Place was very quite. Its the kind of place that deserves more business.

Room Tip: the king suite is awesome!
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  • Stayed: September 2013, traveled as a couple
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Thank jenniferplrmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2013

I recently stayed here for three nights on business. The hotel is older, but they appear to be doing some minor upgrades like painting. The rooms are the standard size, but the bathrooms are tiny. The bed was very comfortable. There is a pool/hot tub but I did not try it out. There is a plentiful continental breakfast for several hours each morning which is nice. Last but not least is the nightly happy hour by the pool. I got 2 drink tickets per night upon check in for the drinks. There were plenty of booze, beer, and snacks. Great way to end a work day! I will definite stay here again when I am back in the area.

Stayed: September 2013, traveled on business
Thank K P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2013

I didn't know what to expect after reading some reviews on here but we booked this hotel anyway. What a nice surprise to find this hotel in a convenient location with nice rooms, comfy beds and poolside rooms! We arrived on a Wednesday late afternoon and they had happy hour going until 7 pm with free chili and FREE DRINKS! Yes, FREE beer and mixed drinks! Who does that anymore? The hotel was clean, the staff friendly and they allowed dogs at NO charge! We will most definitely stay there again. On a side note, if you're traveling in an RV (like we did) there is parking for that as well. Impossible to find downtown Duluth.

Room Tip: We liked the poolside room with seating right outside our window.
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  • Stayed: September 2013, traveled as a couple
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Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Bridgeview Hotel

Address: 415 Hammond Ave, Superior, WI 54880-1140 (Formerly BEST WESTERN Bridgeview Motor Inn)
Phone Number:
Location: United States > Wisconsin > Superior
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Superior
Price Range: $94 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Bridgeview Hotel 2.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Best Western Bridgeview Motor Hotel Superior
Best Western Superior
Superior Best Western

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