A colleague and I stayed at this location; the price was decent for a weekday/weekend stay. We were poolside, so it was an even better deal. However, that was one of the few redeeming quality's here. Upon check in, I was greeted by a friendly staff who quickly checked me in and gave me easy to follow directions to my room. After parking, we proceeded through a side entrance to our room; first we had to walk through some sort of housekeeping obstacle course located near the soda machine. There were 3 housekeeping carts loaded with re-stocking items for the rooms, tons of used/soiled towels on the floor and the door to the laundry room was wide open; no one was inside working. We arrived at our door loaded down with luggage and computers only to find that neither key would work. My colleague went to the front desk and soon came back with the friendly front desk staff; she tried both our keys as well as her master key; nothing worked. She sent the maintenance guy to our room and he proceeded to change the batteries in the door lock mechanism; he admitted they knew it needed to be done, should have been done, but was not done and yet still rented the room.
We used the pool and hot tub the first night. The safety bars on the pool and the hot tub had one loose handle....on both, the left handle. It is inexcusable to not have those fixed. While trying to relax in the hot tub I looked down only to find it full of sand. While I do not blame the hotel staff for this, as there were many "working men" staying there and I suspect it was from them, I do think it is the hotel staffs responsibility to encourage/enforce the rules that their guests shower prior to entering the pool area. The room itself was clean and roomy, the walls are a little thin and we could hear our neighbor snoring loudly.
I doubt we will be back again.
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- Also Known As:
- Best Western Bridgeview Motor Hotel Superior
- Best Western Superior
- Superior Best Western