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“Our reserved room was given to another and we weren't notified!”

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Beach Harbor Resort
Ranked #11 of 17 Hotels in Sturgeon Bay
Reviewed July 5, 2010

If you really need a room, you better look elsewhere first. I made a reservation for a room at Beach Harbor. I gave them my credit card number and told them that I was reserving the room for my brother and asked if it was possible for them to pay with thier own cr card when they came, but use mine to hold it. The person told me that would be fine. Apparently the owner said this was not fine, because after I didn't recieve a confirmation after a few days I emailed and recieved this reply:

"We were unable to complete this reservation because we did not have an authorized credit card to be charged for the deposit. If you have any questions, please call the owner, J*** H***** at ****"

I called and they had already given my room to someone else, and now they were totally booked. Why would I give them my credit card to hold it if I wasn't willing to have it charged? Regardless, they didn't even call to ask or tell me of the situation. We have no room for out of state guests and a wedding to attend that day. Had I not called we would have found out the day of the wedding standing at the front desk...

  • Stayed: July 2010
    • Service
4  Thank juls2go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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178 - 184 of 185 reviews

Reviewed February 9, 2010

Hotel was clean., a little old and worn out, but not the worst I've seen. Owners were helpful with information on things to do around town.Hotel had a very friendly dog (named Brett Favre) that loved my girls and followed us around almost all morning. Bar was open for food even after 9pm. On the Sturgeon Bay Canal, so will be awesome in the summer. Room only had one small bottle of Shampoo and Conditioner, so make sure to bring your own personal hygiene items.Had a pull out couch that wan't in the hotel description, so this was an added bonus.

Stayed: January 2010, traveled with family
Thank TammyZ73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2009

We were disappointed with the service, poor response to concerns and lack of upkeep. The hotel was musty and moldy, we needed to take allergy meds to stay there. The room was mostly clean but run down. The shower curtain was mildew covered. Best thing was they are pet friendly. We will not go back.

  • Stayed: July 2009, traveled as a couple
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4  Thank Hopefuntime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2009

I stayed at Beach Harbor Resort with friends for a weekend getaway. The rooms are no longer looking "newly renovated." We were not concerned with the looks of the room, until upon looking for a friend's flipflop, where we found DIRTY UNDERWEAR underneath one of the beds! It wasn't any of ours and when we brought it to the attention of the Front Desk Staff, they merely said "that's unpleasant" and offered $10 off our stay! They have poor customer service skills and even worse cleaning ethic. I would not advise anyone to stay here.

  • Stayed: July 2009, traveled with friends
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5  Thank Kmbluma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2008

We stayed the last weekend of Sept 2008, and the weather was really nice for this time of year, we enjoyed a wonderful pig roast on Sat. that a local Ice boat club was having an annual event. It was beautiful, very layed back and the staff could not have been more of a pleasure. The rooms are very nice, clean with all of the goodies. The beach area was beautiful, nice sandy area right on the water, nice grounds. We will go back!! great rates to boot! The bar area was nice with a continental breakfast included, however you could order breakfast which for &5.75 was a feast!! Wonderful place to just relax (no pretention here). Thanks beach harbor!! Regards Dean & Tami

  • Stayed: September 2008, traveled as a couple
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Thank tamidino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2007

beach harbor is a great place to relax. its just enough out of town to be peaceful. they have a little bar and grill right on the waterfront, its nice when you dont want to go anywhere. You can just sit on the patio and have a drink, while your kids play in the sand. They even let us bring our dog! The rates are about the cheapest in town, and i dont really understand why they dont charge more. It is not a best western or a super 8, it is a family run operation, this is visual. but it is a fantastic place and they make you feel at home.

  • Stayed: May 2007, traveled with family
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1  Thank freqentfleyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2005

This beach resort is tucked away near the Potawatomi State Park in Sturgeon Bay, WI. The rooms are surprisingly cozy, with comfortable beds & clean, newly renovated bathrooms. Our room was supposed to come equipped with a DVD player but the room that was given to us didn't have one so we requested the DVD player be put in our room & within minutes, someone hooked up the DVD to the TV. The staff was very accomodating, letting us check in hours before our check-in time. They also provided their own recommendations as far as restaurants, shops & wineries. The beach is located practically a stone throw's away from our room so it was nice to soak up the rays on the beach. The resort also provides jet skis, canoeing, & paddleboating. All in all, this place is a peaceful retreat when you want to get away from the hustle & bustle.

14  Thank pucciposh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Beach Harbor Resort

Address: 3662 N Duluth Ave, Sturgeon Bay, WI 54235-8439
Phone Number:
Location: United States > Wisconsin > Door County > Sturgeon Bay
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites
Hotel Style:
#4 Top resorts Hotel in Sturgeon Bay
#4 On the Beach Hotel in Sturgeon Bay
Price Range: $64 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Beach Harbor Resort 2.5*
Number of rooms: 32
Official Description (provided by the hotel):
Reasonable rates, very nice rooms. Beach Harbor Resort is about FUN! This family-owned motel is just 2 miles to downtown and right on the water in Sturgeon Bay. All rooms are clean, comfortable, and equipped with a refrigerator, microwave and wireless internet. Enjoy resort's picnic areas, sand beach, nightly bonfires, walks into the adjoining State park and more! Fishing has been great off the docks or the front desk can set you up with a fishing charter guaranteed to catch fish any time of year. Door County Boat Rentals is located on the property for fun on the water. Also enjoy Waterfront Mary's bar & grill located at Beach Harbor with their outside tiki bar and great food! ... more   less 
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Also Known As:
Beach Harbor Hotel Sturgeon Bay
Beach Harbor Resort Sturgeon Bay, WI - Door County

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