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“Clean hotel..slightly average service” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Stevens Point-Wisconsin Rapids

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Holiday Inn Express Hotel & Suites Stevens Point-Wisconsin Rapids
Ranked #7 of 12 Hotels in Stevens Point
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Clean hotel..slightly average service”
4 of 5 stars Reviewed November 20, 2012

Stayed for a visit to U of W Stevens Point. Check in was slow with multiple people checking in and only one clerk working. We had a suite room which was spacious and would be great for a longer visit. Room was very clean, bed was too soft. At Breakfast in the morning they kept running out of items and service was slow to refill items to include the coffee maker. I would stay here again but would allow extra time for the free breakfast.

  • Stayed November 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank dadaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Stevens Point-Wisconsin Rapids, responded to this review, November 28, 2012
Thank you for your review. We are glad you stayed with us at the Holiday Inn Express. We try our hardest to anticipate when guests will arrive. There are times when more than one guest arrives at the same time. We will revisit this concern and attempt to improve our staffing which will better serve our guests. We’re happy you had an opportunity to stay in one of the larger suites. The complimentary breakfast is big reason people stay at the Express. Sounds like it was a busy morning and people were enjoying a good hardy breakfast. So much so that the attendant struggled to keep up. We’re pleased that most guests take advantage of our wonderful breakfast. We look forward to you visiting us again. I am confident that you will experience a typical stay with prompt check-in and full breakfast buffet. See you then!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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101 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Northfield, Minnesota
Level Contributor
54 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed October 22, 2012

My experience at this Holiday Inn Express matched my rather high expectations based on stays at other properties in the chain. My needs are fairly basic, a safe, clean, comfortable place to sleep and grab a decent breakfast in the morning. The Stevens Point property didn't disappoint. I particularly like that the heater/AC device, a typical wall mounted unit, had a setting that allowed the fan to run uninterrupted all night. I appreciate the soft white noise (not rattling). Potential visitors should know that this hotel is nowhere near Wisconsin Rapids, which is probably a 20 minute drive away, if not farther.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ChelvisGeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Stevens Point-Wisconsin Rapids, responded to this review, October 29, 2012
It sounds like you stay at Holiday Inn Express often. It is nice to get a great review based on comparisons to other properties on multiple stays. We are glad you had a pleasant stay. We appreciate the kind comments and will continue to work towards providing quality service for you in the future. See you then!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 19, 2012

I stayed at the Holiday Inn Express Hotel & Suites in August, 2012. The hotel is fairly new, the rooms are clean, and the location is very good. The hotel sits back off the main highway (10), so the rooms are quiet. The breakfast bar is quite good, with a variety of hot & cold options.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank 34S_Latitude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Stevens Point-Wisconsin Rapids, responded to this review, September 21, 2012
We appreciate the time you took to write a review on TripAdvisor. It’s great to hear that you enjoyed your stay. Clean rooms are a high priority for our hotel. I’m glad you mentioned our location. We love being just down from the interstate but carefully situated off the main drag to give some privacy and provide a quieter setting. The large array of complimentary breakfast items attracts a lot of our guests. We look forward to you staying with us on future business trips.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dyer
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 31, 2012

My wife and I spent one night here as part of a weekend get away.
We found the hotel to be a good choice because
The hotel is clean and quite.
The staff is efficiant and friendly
The is a resturant with in walking distance
The free breakfest was typical H-Inn Express

  • Stayed July 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank jwp1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cara m, Guest Relations Manager at Holiday Inn Express Hotel & Suites Stevens Point-Wisconsin Rapids, responded to this review, August 1, 2012
Thank you for staying with us. It’s good to hear that our hotel and staff was to your liking. Our location is conveniently located to several restaurants, including the Amber Grill located in the Holiday Inn Hotel & Convention Center just across the street from the Express. Many guests stay with us for our complimentary breakfast which offers a wide selection of foods. We’re glad you enjoyed your “weekend get away” and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed July 19, 2012

We travel a quite a bit and make 90% of our rooms selections based upon TripAdvisor reviews. This is one of only a couple of times where the TripAdvisor reviews we read did not match our personal experience - the good news is it was nothing egregious.

For us this hotel was just about as average as they come - nothing was terrible, but nothing was really exceptional either.

As others have mentioned, this hotel is just a few miles from UW Stevens Point (it sits back from the road just beyond the Fleet and Farm store).

The cleanliness was what made this place so "average" for us. For example, the tub/tile floor in the bathroom were in need a of a good cleaning, or maybe just a refurbishing. The bathroom was certainly was not a total "ick, get me out of here" situation, but we have seen much better in similar hotels.

They also may have some underlying cleaning issues as well. We were there three days and two nights (all weekdays), and during our very first ride in the elevator after check-in we noticed someone had carefully placed pennies in strategic locations throughout the elevator. Basically, there was a penny in every corner of the floor, on the carpet where the doors opened, on top of picture frames, on the ledges, in the cracks, etc. They were placed so specifically that we thought it was a prank or something. We were kidding around that maybe the ghost of Alan Funt was up to something, or maybe it was some type of college psychology experiment to see who would pick them up, etc.

After coming and going for a couple of days we noticed that one or two of the pennies were gone, but most remained exactly where they were (why would someone take one but not all we asked ourselves - has to be a prank). Finally we asked the staff what the pennies in the elevator were all about, and they admitted they had not seen them, but guessed it could be their cleaning manager placing them there to test if the crew was cleaning well. If so, kudos to the manager for thinking of this, but after three days I'd say you have your answer and it is time to get them out of there and address the situation.

We never really found out exactly why they were there, but at the very least one thing is for certain, whoever was in charge of cleaning the elevator was not getting the corners, cracks or ledges -- or they were in on the prank!

Again, this is not a hotel to go running away from, but to us it was rather average so we'll explore another one in the area next time. We may be back.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Normalite-1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cara m, Guest Relations Manager at Holiday Inn Express Hotel & Suites Stevens Point-Wisconsin Rapids, responded to this review, July 24, 2012
Thank you for sharing your story with us. We appreciate the honesty of your review. The “penny prank” will be looked into and hopefully an explanation will arise. We hope it is not “the ghost of Alan Funt”, ! Your review will help us address these cleaning issues and continue to improve our service. We have done extensive renovation, inside and outside, at the Holiday Inn Express and continue to replace and improve areas of our hotel. We have other services that we are proud to have available to our guests. Our complimentary breakfast is exceptional, offering “something for everyone” through a wide variety of breakfast items. We receive excellent reviews for our Simmons mattresses used in every room. Guests often take advantage of our fitness center, pool and free WI-FI. Every room offers additional amenities, such as LCD TV, Refrigerator and Microwave, you may not find as a standard at other hotels. We hope you might consider staying with us again in the future and look forward to an improved review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menomonie, Wisconsin
Level Contributor
144 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed July 1, 2012

The Holiday Inn Express and Suites met expectations. Stay was uneventful. Breakfast included. Rooms nice sized. Good location....just minutes to UWSP.

  • Stayed June 2012, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank widad11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Holiday Inn Express Hotel & Suites Stevens Point-Wisconsin Rapids, responded to this review, July 5, 2012
We are happy to meet your expectations and an uneventful trip can be a “good thing.” Our staff and hotel makes every effort to make our guest’s stay comfortable, as it should be. Our breakfast offers a wide variety of items to choose from so that no one goes away hungry. We have been at this location for 8 years even before this area became fully commercially developed. The Holiday Inn Express and the newer Holiday Inn Hotel & Convention Center pair up to offer a hotel for any traveler’s needs. The Convention Center, located just across the street from the Express, is a full service hotel with an on-site restaurant and adventure pool. Hopefully the next time you stay with us we will exceed your expectations. We look forward to that time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eau Claire, Wisconsin
Level Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed June 22, 2012

I have never have had a negative experience here at the Express. The staff is professional, knowledgeable and is friendly. The rooms are very nice, clean, and spacious. Often times, I am upgraded to a "suite" which includes a fridge, microwave and sink. There are a few restaurants within walking distance Amber Grill, Arby's, McD's, Applebees so you don't have to worry about driving anywhere. I have not used the pool so cannot comment on that. But if I travel to Point or Rapids, I would definitely stay here again. Great value for price paid. Thank you!

  • Stayed June 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Elizabeth-Lucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Holiday Inn Express Hotel & Suites Stevens Point-Wisconsin Rapids, responded to this review, June 25, 2012
We are honored to be referred to as “GREAT place to call home for a night.” It’s nice to hear that you have had good experiences when staying with us. Traveling for work can be inconvenient and are glad that our staff has provided quality service during your visits. Next time you stay, I hope you can take a little time for yourself and enjoy our pool! We look forward to having you “home” again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Stevens Point-Wisconsin Rapids

Property: Holiday Inn Express Hotel & Suites Stevens Point-Wisconsin Rapids
Address: 1100 Amber Ave, Stevens Point, WI 54482-8493
Phone Number:
Location: United States > Wisconsin > Stevens Point
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 12 Hotels in Stevens Point
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Stevens Point-Wisconsin Rapids 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites of Stevens Point. Enjoy our great amenities including great hot breakfast items, pool, whirlpool, new fitness center equipment and business center. Whether traveling for business or pleasure, your stay will be relaxing and enjoyable. Our large suites offer microwaves and refrigerators. Located on Hwy 10, east of I-39/51. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Stevens Point-Wisconsin Rapids
Holiday Inn Stevens Point
Stevens Point Holiday Inn

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