Went for a vacation with my toddler. Sat-Thurs. Beautiful location and hotel is very picturesque. The staff is very friendly. My son is turning 3 and they called ahead to ask me his name so they could make a door sign. The rooms are clean and we had a whirlpool room with a beautiful view. It is a great relaxing vacation. A few hiccups. On our last full day we left our room by 10AM and didn't return until after 2. We had spent all morning and early afternoon at the beach and came back to the room for nap time. To my disappointment the room hadn't been serviced at all. I called and ask someone to be sent and I was told someone would be sent right away. At 3 I walked down to the front desk and told them we would be having a late lunch at the restaurant right there (Beacon) and please have someone clean our room, my toddler NEEDS a nap and isn't going to make it much longer. I was told no problem someone would be sent right away. After lunch (now after 4) we went back to our room and our room STILL had not been cleaned. Now not having a room cleaned by 4 without asking is bizarre, but I had already called and visited the front desk and was told both times someone would be sent right away. Don't bother calling housekeeping on your phone they never answer (trust me I called 1/2 a dozen times). When I came back to the room I was now angry. I had a toddler in melt down mode and I think it is just crazy that after all that my room hadn't been serviced. I called and spoke with the Guest Services Manager, Sara. A few minutes later a maid came to the room, but I had already changed the garbage (diapers) and had the dirty towels ready to go. I just had him take the towels and garbage away and give me new towels. The maid informed me that this wasn't their room to clean. Not really sure how that was my problem or needed to be said. The impressive part is that while my son was sleeping a hand written note from the GM was slipped under our door apologizing. That show care. At check out this morning they seemed short staffed and the line was extremely long and took quite a while. It would be nice if they would let you check out from your room or auto check out to cut down on the wait. All staff, but that maid was super nice the entire stay. It did storm one day we were there so we headed to the water park. It seemed odd that the INDOOR waterpark shut down their slides due to safety issues. I guess I can understand the 2 slides that head outside, but not the other 2 that are 100% inside, considering they didn't shut down anything else and oh, it is inside. The waterpark we visited every night and tried to spend our mornings at the beach. I have read some reviews stating that the waterpark was only for younger kids. I disagree. I think it has 4 really good adult slides. It also has a lazy river. Everyone I encountered seemed to be really enjoying themselves. I think the restaurants are really reasonably priced. Again, I think customer service is top notch, the setting is perfect and overall we had a great time. We will definitely be back. I highly recommend. Oh one more thing, we did decide to leave the resort on Monday night just to try something else for dinner. The valet was asking me where we were eating and I told him and he and I discussed how he really liked that restaurant yada, yada. Confident we made a good choice we arrived and the restaurant is closed on Mondays. We tried 2 other restaurants and they were also closed. It appears most restaurants in town are closed on Mondays. We came back and ate at the hotel. The same valet wasn't there when we came back, but apparently heard about it and came and found us in the restaurant apologizing stating he should have known that is was closed on Monday. He gave us a gift certificate for free ice cream. I thought that was very nice of him. I didn't blame him for not knowing and didn't even give our conversation a second thought. However, I think that shows great customer service that he sought us out. So 2 things: again, customer service & don't go for dinner in town on Mondays :)
- Official Description (provided by the hotel):
- Blue Harbor is the largest resort on Lake Michigan. We are located in charming downtown Sheboygan. We have multiple restaurants, lounges, conference space, a spa and an indoor water park. ... more less
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- Also Known As:
- Blue Harbor Sheboygan
- Blue Harbor Hotel Sheboygan